本文選題：ITIL + IT運(yùn)維管理��； 參考：《蘭州大學(xué)》2012年碩士論文

【摘要】：隨著國(guó)家宏觀調(diào)控和市場(chǎng)的逐漸成熟,電信行業(yè)的增長(zhǎng)速度已經(jīng)低于GDP的增長(zhǎng),電信運(yùn)營(yíng)商由爭(zhēng)奪增量市場(chǎng)逐漸變?yōu)橄媪渴袌?chǎng)。電信企業(yè)需要提高內(nèi)部運(yùn)行的效率,向管理要效益。甘肅電信號(hào)百公司為了創(chuàng)新和轉(zhuǎn)型的需要,IT管理也需要打破原有的職能管理定位,實(shí)現(xiàn)更加有效率的管理。ITIL(Information Technology InfrastructureLibrary)是國(guó)際上認(rèn)可的基于流程的方法,它提供了一個(gè)以IT運(yùn)維管理為實(shí)踐,被廣泛認(rèn)為是基于流程的IT運(yùn)維管理的最佳實(shí)踐方法。 本文基于對(duì)ITIL理論的理解,結(jié)合甘肅電信號(hào)百公司的現(xiàn)狀,分析ITIL的發(fā)展經(jīng)歷以及主要的特點(diǎn)。通過(guò)與基于ITIL的IT運(yùn)維管理理論模型的結(jié)合,對(duì)號(hào)百公司1T維護(hù)過(guò)程中的事件管理、問(wèn)題管理、變更管理以及配置管理維護(hù)流程進(jìn)行了評(píng)估、分析,并根據(jù)IT運(yùn)維管理系統(tǒng)的建設(shè),將事件管理流程固化在IT運(yùn)維管理系統(tǒng)中。在分析甘肅號(hào)百現(xiàn)有IT運(yùn)維管理的現(xiàn)狀下,采用ITIL框架,研究如何建立適合號(hào)百公司的IT運(yùn)維管理體系。研究主題有兩個(gè)：一是建立適合號(hào)百公司的IT運(yùn)維管理模式,二是建立基于ITIL的運(yùn)維管理流程。
[Abstract]:With the development of national macro-control and market, the growth rate of telecom industry has been lower than that of GDP, and telecom operators have gradually changed from competing for incremental market to digesting stock market. Telecom enterprises need to improve the efficiency of internal operation, to the benefit of management. For the sake of innovation and transformation, Gansu Electric Power Company also needs to break the original function management orientation and realize more efficient management. ITILInformation Technology Infrastructure Library is an internationally recognized process-based approach. It provides a best practice approach to IT operations and maintenance management based on process management. Based on the understanding of ITIL theory and the current situation of Gansu Electric signal Company, this paper analyzes the development experience and main characteristics of ITIL. By combining with the theory model of IT operation and maintenance management based on ITIL, this paper evaluates and analyzes the process of event management, problem management, change management and configuration management and maintenance in 1T maintenance process. According to the construction of IT operation and maintenance management system, the event management process is solidified in IT operation and maintenance management system. Based on the analysis of the present situation of the IT operation and maintenance management of Gansu Dianbai, ITIL framework is adopted to study how to establish the IT operation and maintenance management system suitable for the company. There are two research topics: one is to establish a suitable IT operations and maintenance management model, the other is to establish the operation and maintenance management process based on ITIL.
【學(xué)位授予單位】：蘭州大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2012
【分類號(hào)】：F626

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