【摘要】：兒童坐具是兒童學(xué)習(xí)、生活和游戲必不可少的一類用具,對于兒童的身心健康發(fā)展至關(guān)重要,針對兒童坐具的使用與情感體驗的研究已成為一個重要的研究熱點。然而,現(xiàn)在有關(guān)兒童家具用戶體驗的研究主要側(cè)重于產(chǎn)品體驗、視覺傳達體驗、展示環(huán)境體驗或服務(wù)體驗的某一個維度,從涵蓋上述四個要素的整體的用戶體驗角度開展的研究相對欠缺。用戶體驗設(shè)計的目標是要全方位的考察用戶體驗的設(shè)計要素以滿足用戶的需求,因此,從整體的用戶體驗角度研究兒童坐具設(shè)計是非常必要的。本文利用文獻研究法、問卷調(diào)查法、用戶訪談法等研究方法,以用戶為中心,從用戶體驗的角度出發(fā),關(guān)注用戶的感受和體驗需求,研究兒童坐具的用戶體驗設(shè)計。首先,本研究闡述了兒童坐具的內(nèi)涵,區(qū)分了兒童坐具的實際使用者和消費者,研究了兒童和家長的各自特點,再通過分析兒童坐具消費行為中的影響者和決策者,提出了兒童坐具消費決策行為模型,并依據(jù)上述研究總結(jié)了兒童坐具設(shè)計原則。其次,以用戶體驗的理論為依據(jù),界定了兒童坐具的用戶體驗內(nèi)涵,分析了用戶體驗的要素和需求層次,提出了兒童坐具的用戶體驗框架。在此理論基礎(chǔ)之上,依據(jù)產(chǎn)品開發(fā)設(shè)計流程,借鑒交互設(shè)計開發(fā)流程,探索性地提出了兒童坐具的用戶體驗設(shè)計流程,用于指導(dǎo)設(shè)計實踐,并完成了設(shè)計應(yīng)用驗證。通過上述研究工作,主要獲得了以下研究成果：(1)得出了兒童坐具消費決策行為模型。在這個模型中,家長是決策者,兒童是決策的影響者,他們在內(nèi)外刺激的共同影響下作出消費決策,兒童對家長的影響力大小以及影響方式,是這一模型的關(guān)鍵因素。(2)提出了兒童坐具的用戶體驗框架與用戶體驗設(shè)計要素。這個框架涵蓋產(chǎn)品體驗、視覺傳達體驗、展示環(huán)境體驗和服務(wù)體驗。產(chǎn)品體驗的設(shè)計要素包括功能、形態(tài)、色彩、材質(zhì)、結(jié)構(gòu)工藝等,視覺傳達體驗的設(shè)計要素包括版式設(shè)計、色彩、圖形、文字等,展示環(huán)境體驗的設(shè)計要素包括空間布局、主題、照明、色彩等,服務(wù)體驗的設(shè)計要素包括售前服務(wù)、售中服務(wù)、售后服務(wù)等。(3)提出了兒童坐具的用戶體驗設(shè)計流程。這個流程包括：第一階段,運用問卷調(diào)查法、用戶訪談法、觀察法等研究方法開展需求分析,進行設(shè)計定位；第二階段,運用情景模擬法、頭腦風(fēng)暴法等方法進行涵蓋產(chǎn)品體驗、視覺傳達體驗、展示環(huán)境體驗與服務(wù)體驗的整體概念設(shè)計；第三階段,運用遞推法和計算機輔助設(shè)計軟件進行詳細設(shè)計；第四階段,運用問卷量表進行設(shè)計評估；最后,投產(chǎn)發(fā)布后運用問卷調(diào)查法、用戶訪談法、觀察法等研究方法進行體驗回訪。(4)完成了三套方案的設(shè)計,對兒童坐具的用戶體驗設(shè)計流程進行了應(yīng)用驗證。
[Abstract]:As a kind of essential appliance for children to learn, live and play, it is very important for children to develop their physical and mental health. The research on the use and emotional experience of children sitting utensils has become an important research hotspot. However, the current research on children's furniture user experience mainly focuses on one dimension of product experience, visual communication experience, environmental experience or service experience. The research from the perspective of the overall user experience covering the above four elements is relatively lacking. The goal of user experience design is to investigate the design elements of user experience in order to meet the needs of users. Therefore, it is very necessary to study the design of children sitting gear from the perspective of overall user experience. In this paper, the methods of literature research, questionnaire survey, user interview and other research methods are used to study the user experience design of children sitting equipment from the perspective of user experience, focusing on the user's feelings and experience needs. First of all, this study expounds the connotation of child sitting appliance, differentiates the actual user and consumer of child sitting appliance, studies the characteristics of children and parents, and then analyzes the influence and decision makers of children sitting appliance consumption behavior. The model of consumer decision-making for children sitting utensils is put forward, and the design principles of children sitting utensils are summarized according to the above research. Secondly, based on the theory of user experience, this paper defines the connotation of user experience, analyzes the elements and needs of user experience, and puts forward the framework of user experience for children. On the basis of this theory, according to the design process of product development and the interactive design process, the user experience design flow of children sitting tools is put forward, which can be used to guide the design practice and complete the verification of the design application. The main results are as follows: (1) the model of consumer decision-making for children sitting utensils is obtained. In this model, parents are decision makers and children are decision makers. They make consumer decisions under the influence of both internal and external stimuli. It is the key factor of this model. (2) the framework of user experience and the design elements of user experience are proposed. This framework covers product experience, visual communication experience, environmental experience and service experience. The design elements of product experience include function, form, color, material, structure, etc. The design elements of visual communication experience include layout design, color, graphics, text, etc. The design elements of the service experience include pre-sale service, in-sale service, after-sales service, etc. (3) the design process of user experience for children's sitting utensils is put forward. This process includes: the first stage, the use of questionnaires, user interviews, observation and other research methods to carry out demand analysis, design positioning; The second stage, the use of situational simulation method, brainstorming method to cover the product experience, visual communication experience, environmental experience and service experience of the overall conceptual design; In the third stage, the detailed design is carried out by using recursive method and computer aided design software, and in the fourth stage, the questionnaire is used to evaluate the design. Finally, after putting into production, questionnaire survey, user interview, observation and other research methods are used to carry out the experience return visit. (4) the design of three sets of schemes is completed, and the process of user experience design for children sitting tools is verified.
【學(xué)位授予單位】：中南林業(yè)科技大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2016
【分類號】：TS665.4

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