發(fā)布時間：2018-05-04 14:57

  本文選題：政府電子信息 + 信息服務��； 參考：《情報理論與實踐》2017年08期

【摘要】：在公眾體驗量化理論模型基礎上,通過焦點小組訪談構(gòu)建政府電子信息服務公眾體驗量化指標及情緒評估量表,運用探索性因子分析方法獲得了政府電子信息服務公眾體驗的8個維度,通過分析驗證政府電子信息服務質(zhì)量與公眾體驗的相關(guān)關(guān)系,建立回歸方程。研究發(fā)現(xiàn),對政府電子信息服務質(zhì)量評價影響力最大的是互動幫助體驗,其次是感知體驗、信息內(nèi)容體驗和情緒體驗。綜合實證研究的結(jié)果,對政府電子信息服務公眾體驗量化理論模型進行了修正。
[Abstract]:On the basis of the quantitative theory model of the public experience, the quantitative index and emotion assessment scale of the public experience of government electronic information service are constructed by focus group interview, and the 8 dimensions of the public experience of the government electronic information service are obtained by the method of exploratory factor analysis, and the quality of the government's electronic information service and the public experience are verified by the analysis. It is found that the greatest influence on the quality evaluation of the government's electronic information service is the interactive help experience, followed by the perception experience, the information content experience and the emotional experience. The results of the comprehensive empirical research have modified the quantitative theoretical model of the public experience of the government electronic information service.

【作者單位】： 天津師范大學管理學院;
【基金】：國家社會科學基金重點項目“基于公眾視角的政府電子信息服務質(zhì)量評價及優(yōu)化研究”的成果,項目編號:13ATQ006
【分類號】：D63;G252
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本文編號：1843408