關系挑戰(zhàn)取下網(wǎng)絡抱怨的語用研究
發(fā)布時間：2021-03-07 13:33
抱怨是交際者向某一事件或事物表示不滿的言語行為,它廣泛存在于日常交際之中,在一定程度上反應了交際者的心理狀態(tài),屬于表情類言語行為。近年來,學界雖然對抱怨言語行為展開了廣泛而深入的研究,但起步較晚,多數(shù)研究圍繞面對面交際中的抱怨語展開,而針對網(wǎng)絡抱怨語的研究還相對缺乏�；诖�,本研究將以貓途鷹網(wǎng)站酒店差評中網(wǎng)絡抱怨語為研究對象,調查網(wǎng)絡抱怨的具體實現(xiàn)方式,不同實現(xiàn)方式的關系威脅表現(xiàn)以及網(wǎng)絡抱怨語的關系挑戰(zhàn)取向�；赟pencer-Oatey提出的關系管理理論和Laforest（2002）總結的抱怨實現(xiàn)方式,本研究構建了分析框架,并試圖回答以下兩個問題:（1）本研究所調查的網(wǎng)絡抱怨語具有什么樣的抱怨實現(xiàn)方式?（2）這些網(wǎng)絡抱怨實現(xiàn)方式是如何威脅關系并體現(xiàn)關系挑戰(zhàn)取向的?本研究共收集了200條酒店差評,經過篩選保留了195條評語作為有效語料,基于CMDA的研究方法（Herring,2004）,首先分析了這些網(wǎng)絡抱怨語的實現(xiàn)方式以及出現(xiàn)頻次和分布狀況,其次分別總結了不同抱怨策略進行關系威脅的方式以及分布情況,并討論了關系威脅方式所體現(xiàn)出來的關系挑戰(zhàn)取向。研究發(fā)現(xiàn):第一,基于Laforest（2...
【文章來源】：西北師范大學甘肅省
【文章頁數(shù)】：79 頁
【學位級別】：碩士
【文章目錄】：
Abstract
摘要
Chapter One Introduction
1.1 The Object of the Study
1.2 The Purpose of the Study
1.3 The Significance of the Study
1.4 The Organization of the Thesis
Chapter Two Literature Review
2.1 The Definition of Complaining
2.2 Studies on Developing Process of Complaining
2.2.1 Studies on Sequences of Complaining
2.2.2 Studies on（Dis）affiliation of Complaining
2.2.3 Studies on Co-construction of Complaining
2.3 Studies on Complaining Realization Patterns
2.3.1 Contrastive Studies on Complaining Realization Patterns
2.3.2 Studies on Complaining Realization Patterns in Single Language
2.4 Studies on Complaining from Other Perspectives
2.5 Complaining as a Rapport-threatening Act
2.6 Summary
Chapter Three Theoretical Framework
3.1 Rapport Management Theory
3.1.1 Three Interrelated Components of Rapport
3.1.2 Rapport Management Strategies in Illocutionary Domain
3.1.3 Rapport Orientations
3.2 Analyzing Framework for Current Study
3.3 Summary
Chapter Four Research Methodology
4.1 Research Questions
4.2 Data
4.2.1 Data Source
4.2.2 Data Collection
4.3 Research Method
4.4 Research Procedure
Chapter Five Realization Patterns of Online Complaining
5.1 Distribution of the Realization Patterns of Online Complaining
5.2 Allusion to the Complainable
5.3 Mentioning the Complainable
5.4 Expression of Disapproval
5.5 Justification of Disapproval
5.6 Request the Complainee to justify the Complainable
5.7 Requesting a Change of Complainee
5.8 Blame
5.9 Summary
Chapter Six Rapport-threatening of Online Complaining
6.1 The Categorization of Rapport-threatening
6.1.1 Quality Face-threatening
6.1.2 Social Identity Face-threatening
6.1.3 Equity Right-threatening
6.2 Rapport-threatening in Different Complaining Realization Patterns
6.2.1 Rapport-threatening in Mentioning the Complainable
6.2.2 Rapport-threatening in Expressing Disapproval
6.2.3 Rapport-threatening in Requesting Justification of the Complainable
6.2.4 Rapport-threatening in Requesting a Change of Complainee
6.2.5 Rapport-threatening in Blame
6.3 The Distribution of Rapport-threatening Categories and Linguistic Realizations
6.4 Rapport Challenge Orientation in Online Complaining
6.4.1 Offensive Utterances Embodying Rapport Challenge Orientation
6.4.2 Self-identity Embodying Rapport Challenge Orientation
6.4.3 Rapport Challenge Orientation Reflected in Responses to Online Complaining
6.5 Summary
Chapter Seven Conclusion
7.1 Major Findings
7.2 Limitations of Present Study
7.3 Suggestions for Further Study
References
Acknowledgements
個人簡歷、在學期間發(fā)表的學術論文及研究成果
【參考文獻】：
期刊論文
[1]機構性網(wǎng)絡抱怨語中的不禮貌現(xiàn)象分析[J]. 周樹江. 西安外國語大學學報. 2016(03)
[2]關系管理理論及其運作[J]. 袁周敏. 中國外語. 2016(01)
[3]英語專業(yè)學生習得抱怨語的實證研究[J]. 袁周敏. 北京第二外國語學院學報. 2012(04)
[4]英漢抱怨語的實證對比研究[J]. 袁周敏,方宗祥. 瘋狂英語(教師版). 2011(01)
[5]沖突性話語趨異取向的語用分析[J]. 冉永平. 現(xiàn)代外語. 2010(02)
[6]評價語句的言語行為分析[J]. 金城. 外語學刊. 2009(06)
[7]論漢語直接抱怨語[J]. 袁周敏. 語言文字應用. 2009(01)
[8]論酒店形象塑造的公共關系策略[J]. 胡朝舉. 商場現(xiàn)代化. 2009(04)
[9]中美學生對待抱怨言語行為的文化差異探究[J]. 朱曉姝. 山東外語教學. 2008(02)
[10]中美學生抱怨言語行為的差異探究[J]. 朱曉姝. 西安外國語大學學報. 2008(01)
碩士論文
[1]中國學生習得英語抱怨的語用研究[D]. 劉愛蓮.中國海洋大學 2008
本文編號：3069192
【文章來源】：西北師范大學甘肅省
【文章頁數(shù)】：79 頁
【學位級別】：碩士
【文章目錄】：
Abstract
摘要
Chapter One Introduction
1.1 The Object of the Study
1.2 The Purpose of the Study
1.3 The Significance of the Study
1.4 The Organization of the Thesis
Chapter Two Literature Review
2.1 The Definition of Complaining
2.2 Studies on Developing Process of Complaining
2.2.1 Studies on Sequences of Complaining
2.2.2 Studies on（Dis）affiliation of Complaining
2.2.3 Studies on Co-construction of Complaining
2.3 Studies on Complaining Realization Patterns
2.3.1 Contrastive Studies on Complaining Realization Patterns
2.3.2 Studies on Complaining Realization Patterns in Single Language
2.4 Studies on Complaining from Other Perspectives
2.5 Complaining as a Rapport-threatening Act
2.6 Summary
Chapter Three Theoretical Framework
3.1 Rapport Management Theory
3.1.1 Three Interrelated Components of Rapport
3.1.2 Rapport Management Strategies in Illocutionary Domain
3.1.3 Rapport Orientations
3.2 Analyzing Framework for Current Study
3.3 Summary
Chapter Four Research Methodology
4.1 Research Questions
4.2 Data
4.2.1 Data Source
4.2.2 Data Collection
4.3 Research Method
4.4 Research Procedure
Chapter Five Realization Patterns of Online Complaining
5.1 Distribution of the Realization Patterns of Online Complaining
5.2 Allusion to the Complainable
5.3 Mentioning the Complainable
5.4 Expression of Disapproval
5.5 Justification of Disapproval
5.6 Request the Complainee to justify the Complainable
5.7 Requesting a Change of Complainee
5.8 Blame
5.9 Summary
Chapter Six Rapport-threatening of Online Complaining
6.1 The Categorization of Rapport-threatening
6.1.1 Quality Face-threatening
6.1.2 Social Identity Face-threatening
6.1.3 Equity Right-threatening
6.2 Rapport-threatening in Different Complaining Realization Patterns
6.2.1 Rapport-threatening in Mentioning the Complainable
6.2.2 Rapport-threatening in Expressing Disapproval
6.2.3 Rapport-threatening in Requesting Justification of the Complainable
6.2.4 Rapport-threatening in Requesting a Change of Complainee
6.2.5 Rapport-threatening in Blame
6.3 The Distribution of Rapport-threatening Categories and Linguistic Realizations
6.4 Rapport Challenge Orientation in Online Complaining
6.4.1 Offensive Utterances Embodying Rapport Challenge Orientation
6.4.2 Self-identity Embodying Rapport Challenge Orientation
6.4.3 Rapport Challenge Orientation Reflected in Responses to Online Complaining
6.5 Summary
Chapter Seven Conclusion
7.1 Major Findings
7.2 Limitations of Present Study
7.3 Suggestions for Further Study
References
Acknowledgements
個人簡歷、在學期間發(fā)表的學術論文及研究成果
【參考文獻】：
期刊論文
[1]機構性網(wǎng)絡抱怨語中的不禮貌現(xiàn)象分析[J]. 周樹江. 西安外國語大學學報. 2016(03)
[2]關系管理理論及其運作[J]. 袁周敏. 中國外語. 2016(01)
[3]英語專業(yè)學生習得抱怨語的實證研究[J]. 袁周敏. 北京第二外國語學院學報. 2012(04)
[4]英漢抱怨語的實證對比研究[J]. 袁周敏,方宗祥. 瘋狂英語(教師版). 2011(01)
[5]沖突性話語趨異取向的語用分析[J]. 冉永平. 現(xiàn)代外語. 2010(02)
[6]評價語句的言語行為分析[J]. 金城. 外語學刊. 2009(06)
[7]論漢語直接抱怨語[J]. 袁周敏. 語言文字應用. 2009(01)
[8]論酒店形象塑造的公共關系策略[J]. 胡朝舉. 商場現(xiàn)代化. 2009(04)
[9]中美學生對待抱怨言語行為的文化差異探究[J]. 朱曉姝. 山東外語教學. 2008(02)
[10]中美學生抱怨言語行為的差異探究[J]. 朱曉姝. 西安外國語大學學報. 2008(01)
碩士論文
[1]中國學生習得英語抱怨的語用研究[D]. 劉愛蓮.中國海洋大學 2008
本文編號：3069192
本文鏈接：http://www.sikaile.net/shoufeilunwen/zaizhiboshi/3069192.html
