【摘要】：目前,青年員工已成長(zhǎng)為企業(yè)發(fā)展的主力軍�，F(xiàn)有研究發(fā)現(xiàn)由于這一代人的成長(zhǎng)環(huán)境不同,其需求與以往幾代人存在顯著差異,如何根據(jù)其需求特點(diǎn),采用有用的激勵(lì)措施,提升其工作的積極性從而提高企業(yè)效益,已是理論界和實(shí)踐者研究的重點(diǎn)和難點(diǎn)。ZH郵政公司現(xiàn)有員工1278名,其中青年員工有460名,占了總員工數(shù)量的36%,且近年這部分員工流失出現(xiàn)了逐年增長(zhǎng)的態(tài)勢(shì)�，F(xiàn)有的青年員工部分工作懈怠,普遍創(chuàng)造性不強(qiáng)。目前針對(duì)青年員工激勵(lì)問(wèn)題研究較多,取得的成果也較成熟,為本研究奠定理論基礎(chǔ),但是類(lèi)似郵政這種百年國(guó)企,對(duì)其企業(yè)內(nèi)部青年員工的激勵(lì)展開(kāi)研究,則相對(duì)較少。因此,本研究結(jié)合人力資源理論和相關(guān)文獻(xiàn)構(gòu)建激勵(lì)因素量表,研究ZH郵政企業(yè)青年員工激勵(lì)問(wèn)題,并提出優(yōu)化建議。本文開(kāi)展相關(guān)研究既拓展和豐富青年員工激勵(lì)理論研究領(lǐng)域,對(duì)ZH郵政公司青年員工管理有實(shí)踐指導(dǎo)意義,同時(shí)希望能為同行業(yè)的企業(yè)在管理青年員工方面起到實(shí)踐借鑒意義。本文首先采用文獻(xiàn)法總結(jié)青年員工的定義及個(gè)性特征,通過(guò)訪(fǎng)談法對(duì)青年員工開(kāi)展訪(fǎng)談,總結(jié)需求表,形成激勵(lì)因素問(wèn)卷調(diào)查量表,重點(diǎn)對(duì)ZH郵政公司青年員工進(jìn)行問(wèn)卷調(diào)查,收集員工對(duì)企業(yè)激勵(lì)制度的滿(mǎn)意度情況,使用spss19.0統(tǒng)計(jì)軟件對(duì)收集的數(shù)據(jù)統(tǒng)計(jì)分析,研究青年員工的群體特征與企業(yè)的激勵(lì)制度之間是如何相互影響的。通過(guò)數(shù)據(jù)分析,發(fā)現(xiàn)ZH郵政公司青年員工對(duì)個(gè)人發(fā)展這個(gè)激勵(lì)因素滿(mǎn)意度比較低,另外工作穩(wěn)定性、員工關(guān)愛(ài)和組織文化三個(gè)激勵(lì)因素對(duì)青年員工的激勵(lì)也有一定的影響。此次研究創(chuàng)新發(fā)現(xiàn)了ZH郵政公司青年員工激勵(lì)因素重要性排序,應(yīng)優(yōu)先激勵(lì)個(gè)人發(fā)展因素,其次依序?yàn)楣ぷ鞣�(wěn)定性、員工關(guān)愛(ài)和組織文化。最后,跟據(jù)研究發(fā)現(xiàn)與郵政公司現(xiàn)有的激勵(lì)制度對(duì)比,照出問(wèn)題,對(duì)現(xiàn)有激勵(lì)制度提出完善建議。郵政是百年國(guó)有企業(yè),有著較強(qiáng)的行業(yè)代表性,希望通過(guò)研究ZH郵政公司青年員工激勵(lì)問(wèn)題,為同行業(yè)的其他國(guó)有企業(yè)青年員工激勵(lì)問(wèn)題有借鑒意義,也希望更多的人關(guān)注青年員工的激勵(lì)問(wèn)題
[Abstract]:At present, young employees have grown into the main force of enterprise development. Existing studies have found that due to the different growing environment of this generation, there are significant differences between the needs of this generation and those of previous generations. According to the characteristics of their needs, how to adopt useful incentives to promote their work enthusiasm and thus improve the efficiency of enterprises. ZH Post Company has 1278 employees, of whom there are 460 young employees, accounting for 36% of the total number of employees, and in recent years this part of the staff turnover has been increasing year by year. Part of the existing young staff work slack, general creativity is not strong. At present, there are many researches on the motivation of young employees, and the results obtained are mature, which lays a theoretical foundation for this study. However, the research on the incentive of young employees in the enterprises is relatively few, such as postal service, which is a hundred years state-owned enterprise. Therefore, this study combined with human resources theory and related literature to construct incentive factor scale, to study the ZH postal enterprises young employees incentive problem, and put forward some suggestions for optimization. This paper not only expands and enriches the research field of young staff motivation theory, but also has practical guidance significance for the management of young employees of ZH Post Company. At the same time, it hopes that it can be used for reference in the management of young employees in the same industry enterprises. In this paper, the definition and personality characteristics of young employees are summarized by literature method, and the young employees are interviewed by interview method, the demand table is summarized, the questionnaire scale of motivation factors is formed, and the questionnaire survey of young employees of ZH Post Company is emphasized. This paper collects the satisfaction of the employee to the enterprise incentive system, analyzes the collected data by using the spss19.0 statistical software, and studies how the group characteristics of the young employees and the incentive system of the enterprise affect each other. Through data analysis, it is found that the young employees of ZH Post Company are less satisfied with the incentive factor of personal development, and the other three incentive factors, such as job stability, employee care and organizational culture, also have a certain impact on the motivation of young employees. The research found that the importance of motivation factors for young employees in ZH Post Company ranked first, followed by job stability, employee care and organizational culture. Finally, comparing with the existing incentive system of postal company, the author puts forward some suggestions on how to improve the incentive system. Postal service is a hundred years state-owned enterprise, has strong industry representative, hoped through the research ZH postal company young staff incentive question, has the reference significance for the same profession other state-owned enterprise young employee incentive question, I also hope that more people will pay attention to the incentive problem of young employees.
【學(xué)位授予單位】：廣東財(cái)經(jīng)大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2017
【分類(lèi)號(hào)】：F272.92;F616

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