【摘要】：組織支持感(Perceived Organizational Support, POS)是指員工對于組織重視自己的貢獻(xiàn)和關(guān)注其幸福感的全面看法,它反映的是組織為組織成員提供的物質(zhì)和精神支持。空中交通安全管制工作具有高風(fēng)險(xiǎn)和高壓力性,考察空管安全管理的工作成果主要是通過空管的安全管理績效水平來反映,空管的安全管理績效是指在一段時(shí)期內(nèi),發(fā)生風(fēng)險(xiǎn)事件、事故損失情況與空管安全管理系統(tǒng)整體運(yùn)行狀況的綜合考評。管制員群體承擔(dān)了重要的安全責(zé)任,他們的安全行為直接影響著空管的安全管理績效。組織支持感可以直接影響管制員群體的心理狀態(tài)和工作狀態(tài),從而影響他們的安全行為,對空管的安全管理績效產(chǎn)生影響。本文分析了組織支持感對空管安全管理績效產(chǎn)生作用的表現(xiàn)、過程和形態(tài),并在實(shí)證的基礎(chǔ)上探討管制員的組織支持感與空管安全管理績效的關(guān)聯(lián)性,最終提出面向空管安全管理績效的組織支持感管理策略。 本文的主要研究內(nèi)容包括：首先探討了論文的研究目的與意義,以及國內(nèi)外專家學(xué)者對組織支持感和安全管理績效的研究現(xiàn)狀和研究的技術(shù)路線圖；通過對組織支持感及空管安全管理績效的概念界定,以及因果變量分析,提出了了組織支持感對空管安全管理績效產(chǎn)生影響的作用機(jī)理；在組織支持感與空管安全管理績效相互影響關(guān)系的概念模型基礎(chǔ)上,進(jìn)行了實(shí)證分析,通過問卷的調(diào)查與統(tǒng)計(jì),對目前空管機(jī)構(gòu)的組織支持感和安全績效管理現(xiàn)狀進(jìn)行調(diào)查,根據(jù)量表統(tǒng)計(jì)結(jié)果通過結(jié)構(gòu)方程模型對假設(shè)進(jìn)行驗(yàn)證；最后,提出以提高空管安全管理績效為目標(biāo)的組織支持感建設(shè)策略。 本文主要的研究成果是：(1)較為系統(tǒng)地總結(jié)了組織支持感和空管安全管理績效各自相應(yīng)的因果變量；(2)構(gòu)建了組織支持感與空管安全管理績效關(guān)聯(lián)性的概念模型；(3)通過問卷調(diào)查和結(jié)構(gòu)方程的實(shí)證研究方法,得出了對組織支持感與空管安全管理績效關(guān)聯(lián)性的假設(shè)檢驗(yàn)結(jié)果；(4)分析組織支持感對空管安全管理績效產(chǎn)生影響的作用機(jī)理,并提出了面向空管安全管理績效的組織支持感建設(shè)策略。
[Abstract]:The sense of organizational support (Perceived Organizational Support, POS) refers to the staff's overall view that the organization attaches importance to its contribution and its happiness, and it reflects the material and spiritual support provided by the organization to the members of the organization. The work of air traffic safety control is of high risk and high pressure. The results of safety management of air traffic control are mainly reflected by the performance level of safety management of air traffic control, which refers to the performance of safety management of air traffic control in a certain period of time. Comprehensive evaluation of risk events, accident losses and the overall operation of ATC safety management system. Controllers take the important responsibility of safety, their safety behavior directly affects the safety management performance of air traffic control. The sense of organizational support can directly affect the psychological state and working state of the air traffic controllers, thus affect their safety behavior and affect the safety management performance of air traffic control. This paper analyzes the performance, process and form of the effect of organizational support on the safety management performance of air traffic control, and discusses the correlation between the organizational support of controllers and the safety management performance of air traffic control on the basis of empirical analysis. Finally, an organizational support management strategy for the performance of ATC safety management is proposed. The main research contents of this paper are as follows: firstly, the purpose and significance of the thesis are discussed, and the current situation and technical roadmap of the research on organizational support and safety management performance are also discussed. By defining the concept of organizational support and safety management performance of air traffic control, and analyzing the causal variables, the paper puts forward the mechanism of the influence of organizational support on the safety management performance of air traffic control. On the basis of the conceptual model of the relationship between organizational support and safety management performance of ATC, the empirical analysis is carried out, and the current situation of organizational support and safety performance management of ATC is investigated by questionnaire survey and statistics. According to the statistical results of the scale, the hypothesis is verified by the structural equation model. Finally, an organizational support construction strategy aiming at improving the safety management performance of air traffic control is proposed. The main research results of this paper are as follows: (1) systematically summarizing the causal variables of organizational support and air traffic control safety management performance; (2) constructing a conceptual model of the correlation between organizational support sense and air traffic management performance. (3) through questionnaire survey and empirical research method of structural equation, the hypothesis test results of the correlation between organizational support and safety management performance of air traffic control are obtained. (4) the mechanism of influence of organizational support on safety management performance of air traffic control is analyzed. And put forward the construction strategy of organizational sense of support for the performance of ATC safety management.
【學(xué)位授予單位】：武漢理工大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2012
【分類號】：V328;F562;F224

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