飯店業(yè)員工工作壓力對其組織公民行為的影響——同事支持的調節(jié)作用
發(fā)布時間：2018-08-21 10:18
【摘要】：國內外學者對組織公民行為(Organizational Citizenship Behavior,OCB)前置因素的研究為數(shù)眾多,但多從個體、任務、組織、領導特征等視角進行研究,從工作壓力視角對飯店業(yè)員工OCB進行的研究卻為數(shù)不多。文章以沿海地區(qū)和北京市30家完全服務飯店608名員工為研究樣本,采用PASW18.0多元調節(jié)分析檢驗了員工工作壓力對其OCB影響以及同事支持在工作壓力與OCB間的作用。實證研究結果表明:工作壓力對OCB具有顯著負面影響;同事支持在職業(yè)發(fā)展壓力與OCB間沒有調節(jié)作用,而在其他工作壓力(工作超負荷與分配不公平)與OCB間具有顯著調節(jié)作用。本文研究結論對飯店業(yè)管理實踐具有一定的啟示性。
[Abstract]:Scholars at home and abroad have done many researches on the prefactors of organizational citizenship behavior (Organizational Citizenship Behavior), but mostly from the perspectives of individual, task, organization and leadership characteristics, and few on the OCB of hotel employees from the perspective of working stress. In this paper, 608 employees from 30 complete service restaurants in coastal areas and Beijing were used to test the effect of work stress on OCB and the role of coworker support between work stress and OCB by PASW18.0 multivariate adjustment analysis. The empirical results show that: job stress has a significant negative impact on OCB, and colleagues support that there is no adjustment between career stress and OCB. However, other working pressures (work overload and unfair distribution) have a significant regulatory effect on OCB. The conclusion of this paper has certain enlightenment to the hotel industry management practice.
【作者單位】： 湖州師范學院社會發(fā)展與管理學院;
【分類號】：F719.3;F272.92;F224
[Abstract]:Scholars at home and abroad have done many researches on the prefactors of organizational citizenship behavior (Organizational Citizenship Behavior), but mostly from the perspectives of individual, task, organization and leadership characteristics, and few on the OCB of hotel employees from the perspective of working stress. In this paper, 608 employees from 30 complete service restaurants in coastal areas and Beijing were used to test the effect of work stress on OCB and the role of coworker support between work stress and OCB by PASW18.0 multivariate adjustment analysis. The empirical results show that: job stress has a significant negative impact on OCB, and colleagues support that there is no adjustment between career stress and OCB. However, other working pressures (work overload and unfair distribution) have a significant regulatory effect on OCB. The conclusion of this paper has certain enlightenment to the hotel industry management practice.
【作者單位】： 湖州師范學院社會發(fā)展與管理學院;
【分類號】：F719.3;F272.92;F224
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