【摘要】：入世為中國(guó)保險(xiǎn)業(yè)帶來(lái)機(jī)遇的同時(shí)也帶來(lái)了激烈競(jìng)爭(zhēng)。外資保險(xiǎn)公司進(jìn)入中國(guó)，高薪挖掘人才，不但增強(qiáng)其自身實(shí)力，還力圖減弱中國(guó)保險(xiǎn)公司的士氣。同時(shí)，本土保險(xiǎn)公司日益成長(zhǎng)，挖掘國(guó)有保險(xiǎn)公司的能力絲毫不遜于外資公司。另一方面，，保險(xiǎn)業(yè)順應(yīng)了中國(guó)構(gòu)建和諧社會(huì)的政策導(dǎo)向，發(fā)展前景廣闊。中國(guó)人民保險(xiǎn)公司（以下簡(jiǎn)稱人保財(cái)險(xiǎn)）目前的管理運(yùn)作在很大程度上還受到國(guó)有企業(yè)體制的束縛，加上外部強(qiáng)大的拉動(dòng)誘惑，員工流失問(wèn)題已經(jīng)成為阻礙公司發(fā)展的絆腳石。綜上，保險(xiǎn)行業(yè)機(jī)遇與挑戰(zhàn)并存，人保財(cái)險(xiǎn)狀況喜憂參半，因此，完善管理體系，控制和降低人才流失率，對(duì)人保財(cái)險(xiǎn)的長(zhǎng)足發(fā)展將具有重大意義。 本文針對(duì)人保財(cái)險(xiǎn)西安分公司的員工流失問(wèn)題從行業(yè)環(huán)境和內(nèi)部管理因素兩個(gè)方面深入分析。行業(yè)環(huán)境主要是定性分析，內(nèi)部因素采用定量分析，利用層次分析法找出影響員工流失的顯著因素。分析的結(jié)果是行業(yè)環(huán)境是影響員工流失的間接因素，公司的激勵(lì)機(jī)制和員工工作滿意度是兩個(gè)顯著影響因素。 針對(duì)發(fā)現(xiàn)的問(wèn)題，在相關(guān)理論研究的基礎(chǔ)上，作者提出了針對(duì)緩解目前嚴(yán)重的員工流失狀況的建議。認(rèn)為改善薪酬體系，為員工提供足夠的職位晉升空間，提供針對(duì)性的有益于員工自身職業(yè)發(fā)展的培訓(xùn)機(jī)制是改進(jìn)激勵(lì)機(jī)制的有效途徑；提高員工的工作滿意度上，作者認(rèn)為規(guī)范工作崗位設(shè)計(jì)和分配工作是最基本的，之后要幫助員工建立工作角色，建立良好的人際關(guān)系，實(shí)行團(tuán)隊(duì)化管理等措施可以有效提高工作滿意度。希望本文能夠?qū)θ吮Ｘ?cái)險(xiǎn)西安分公司的員工流失問(wèn)題的解決作出一些貢獻(xiàn)。
[Abstract]:China's entry into WTO has brought opportunities and fierce competition to China's insurance industry at the same time. The entry of foreign insurance companies into China not only strengthens their own strength, but also weakens the morale of Chinese insurance companies. At the same time, the growing local insurance companies, the ability to tap state-owned insurance companies are no less than foreign companies. On the other hand, the insurance industry conforms to the policy direction of building a harmonious society in China and has a bright future. The current management operation of the people's Insurance Company of China (hereinafter referred to as PICC) is also restricted by the state-owned enterprise system to a great extent, and the external strong pull temptation, the problem of staff turnover has become a stumbling block to the development of the company. In summary, opportunities and challenges coexist in the insurance industry, and the situation of PICC is mixed. Therefore, it is of great significance to improve the management system, control and reduce the rate of talent loss. This paper analyzes the problem of employee turnover in PICC Xi'an Branch from two aspects: industry environment and internal management factors. The industry environment is mainly qualitative analysis, internal factors are quantitatively analyzed, and AHP is used to find out the significant factors affecting employee turnover. The result of the analysis is that the industry environment is the indirect factor affecting the staff turnover, and the incentive mechanism and the employee job satisfaction are two significant factors. On the basis of relevant theoretical research, the author puts forward some suggestions to alleviate the serious staff turnover. It is considered that it is an effective way to improve the incentive mechanism to improve the salary system, to provide sufficient promotion space for employees, to provide targeted training mechanism beneficial to their own career development, and to improve their job satisfaction. The author thinks that it is the most basic to standardize the design and assignment of the work post, and then to help the staff to establish the work role, to establish the good interpersonal relationship, to carry out the team management and so on, can effectively improve the job satisfaction. I hope this paper can make some contributions to the solution of the staff loss problem of PICC Xi'an Branch.
【學(xué)位授予單位】：西安科技大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2013
【分類號(hào)】：F272.92;F842.3

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