本文關(guān)鍵詞：高校學(xué)生二維滿意度量表的初步研制　出處：《南方醫(yī)科大學(xué)》2012年碩士論文　論文類型：學(xué)位論文

  更多相關(guān)文章： 高校學(xué)生 滿意度 教育期望 量表 信度 效度 績(jī)差

【摘要】：目的 高校學(xué)生滿意度是學(xué)生作為享受學(xué)校教育服務(wù)的顧客對(duì)接受教育過(guò)程中各種經(jīng)歷的滿足程度,是學(xué)生參照自己的“內(nèi)在標(biāo)準(zhǔn)”和“內(nèi)在標(biāo)準(zhǔn)滿足度”對(duì)學(xué)校進(jìn)行的一種評(píng)價(jià)。隨著高等教育招生數(shù)的持續(xù)增加,生源競(jìng)爭(zhēng)的不斷加劇促使“以學(xué)生為本”理念的提出,學(xué)生滿意度也越來(lái)越受到重視。學(xué)生滿意度調(diào)查是“以學(xué)生為本”管理理念在實(shí)踐中的“著陸點(diǎn)”,是科學(xué)評(píng)價(jià)指導(dǎo)科學(xué)決策的關(guān)鍵,亟待完善并成為大學(xué)校生關(guān)系管理的必要工具,從而進(jìn)一步促進(jìn)高等教育的改革與發(fā)展。 學(xué)生滿意度量表可分為一維和二維兩類,前者的應(yīng)用較為普遍,且數(shù)量繁多；后者的應(yīng)用并不常見(jiàn),以美國(guó)大學(xué)生滿意度量表(Studengt Satisfaction Inventory SSI)為代表,SSI也被視為目前美國(guó)高校學(xué)生滿意度測(cè)量的國(guó)家標(biāo)準(zhǔn)。一維滿意度量表主要度量學(xué)生的感受,而二維滿意度量表則同時(shí)度量學(xué)生的預(yù)期和感受,因此廣受關(guān)注。二維滿意度量表不僅更能客觀反映學(xué)生的滿意度,還可以提供更多信息,可對(duì)學(xué)校資源整合起到參考和導(dǎo)向作用。 學(xué)生二維滿意度量表的研制在我國(guó)還處于缺位狀態(tài)。本研究致力于研制適合于國(guó)內(nèi)應(yīng)用的高校學(xué)生二維滿意度量表(CSTDSQ),并對(duì)其效度、信度進(jìn)行檢驗(yàn),以期為學(xué)生滿意度測(cè)量提供更有效工具。 對(duì)象與方法 本研究以美國(guó)顧客滿意度指數(shù)模型(ACSI)、SSI量表以及本科教學(xué)工作水平評(píng)估指標(biāo)體系為基礎(chǔ),結(jié)合文獻(xiàn)回顧,使用頭腦風(fēng)暴法、深度訪談法初步確立了初始量表,初步確立的高校學(xué)生二維滿意度量表(CSTDSQ)包含8個(gè)因素32個(gè)條目。每個(gè)條目需做教育期望(重要性)和教育感受(滿意度)兩方面的Likert7級(jí)評(píng)價(jià),另外包括9個(gè)一般人口學(xué)方面的問(wèn)題。隨后抽選高年級(jí)學(xué)生骨干9人參與層次分析法(AHP)確定因素權(quán)重,并驗(yàn)證了判斷矩陣一致性,最后驗(yàn)證了量表的表面效度。通過(guò)對(duì)94名三、四年級(jí)的學(xué)生骨干進(jìn)行預(yù)調(diào)查,對(duì)量表的一般人口學(xué)問(wèn)題進(jìn)行了增補(bǔ)。對(duì)320名一至五年級(jí)學(xué)生進(jìn)行初步驗(yàn)證,采用應(yīng)答率法、臨界比率(CR)值法、變異度法、相關(guān)法、因子分析法進(jìn)行條目和因素的篩選和分析。正式調(diào)查采用簡(jiǎn)單分層抽樣方法抽取了南方醫(yī)科大學(xué)2004-2008年級(jí)11個(gè)學(xué)院23個(gè)專業(yè)共45個(gè)教班1240人參加問(wèn)卷調(diào)查,對(duì)正式調(diào)查的數(shù)據(jù)進(jìn)行條目應(yīng)答率的統(tǒng)計(jì),使用Cronbachα系數(shù)對(duì)評(píng)價(jià)量表和各因素的內(nèi)部一致性；用因子分析,因素得分、CSTDSQ總分及“綜合滿意度得分”的相關(guān)性評(píng)價(jià)結(jié)構(gòu)效度,各條目與其所屬因素的相關(guān)性以及與其他因素的相關(guān)性比較,用于評(píng)價(jià)聚集效度和區(qū)分效度,人口統(tǒng)計(jì)學(xué)也用于效度的評(píng)價(jià),條目與因素教育期望與滿意度的相關(guān)性用于研究教育期望對(duì)滿意度的影響與作用。 結(jié)果 預(yù)量表由就業(yè)前景、學(xué)術(shù)服務(wù)、教師職業(yè)素質(zhì)、教務(wù)管理、學(xué)生管理、學(xué)生個(gè)人發(fā)展、校園文化生活、后勤服務(wù)等8個(gè)因素32個(gè)條目組成。通過(guò)初步驗(yàn)證分析并結(jié)合專家意見(jiàn)從中篩選整合出5個(gè)因素26個(gè)條目。正式量表由服務(wù)與保障、專業(yè)知識(shí)獲取、個(gè)人發(fā)展、教務(wù)管理、學(xué)生管理等5個(gè)因素26個(gè)條目組成。正式調(diào)查結(jié)果表明問(wèn)卷有效率為92.2%,總應(yīng)答率為99.95%,CSTDSQ量表內(nèi)部一致性Cronbachα系數(shù)為0.923,各因素Cronbachα系數(shù)均大于0.709,各因素與其他因素的積矩相關(guān)系數(shù)均小于該因素的Cronbachα系數(shù),各因素與CSTDSQ總分的相關(guān)系數(shù)均小于CSTDSQ的Cronbachα系數(shù)(0.923)。因子分析提取的公因子結(jié)構(gòu)與設(shè)想基本一致。各條目與因素教育期望與滿意度相關(guān)分析結(jié)果提示,教育管理類型的工作其期望值與滿意度可能呈正相關(guān),服務(wù)與保障類型的工作其期望值與滿意度可能呈負(fù)相關(guān)。 結(jié)論 本研究研制的高校學(xué)生二維滿意度量表經(jīng)統(tǒng)計(jì)學(xué)和心理學(xué)評(píng)價(jià),被認(rèn)為是可信和有效的,可用于高校學(xué)生的滿意度測(cè)量。
[Abstract]:objective
The student satisfaction is the students enjoy as school education service satisfaction degree of customer acceptance of various experiences in the course of education, students refer to their "internal standard" and "internal standard satisfaction" an evaluation to school. With the development of the higher education enrollment continues to increase, the growing competition for students "to promote put forward the concept of students, student satisfaction is also more and more attention. The student satisfaction survey is" student centered "management idea in the practice of the" point "is the key to scientific evaluation of the guidance of scientific decision-making, to improve the university students and become a necessary tool for relationship management, so as to further promote the reform and the development of higher education.
The student satisfaction scale can be divided into one and two dimensional two categories, the former are widely used, and there are a large number of applications; the latter is not common in American student satisfaction scale (Studengt Satisfaction Inventory SSI) as the representative, SSI is regarded as the current American college student satisfaction measurement standards. Feel the satisfaction of one dimension table the main measure of the students, and the two dimensional satisfaction scale while measuring students' expectations and feelings, so popular. Two dimensional satisfaction scale not only can objectively reflect students' satisfaction, can also provide more information to the reference and the guiding role of the school resource.
The development of two-dimensional satisfaction scale is still absent in China. This research is committed to develop a two-dimensional satisfaction scale (CSTDSQ) suitable for domestic applications, and test its validity and reliability, in order to provide more effective tools for student satisfaction measurement.
Object and method
In this study, the model of American customer satisfaction index (ACSI), SSI scale and evaluation of undergraduate teaching work level index system as the foundation, combined with a review of the literature, the use of brainstorming method, depth interview method initially established the initial scale of college students with the establishment of two-dimensional measurement table (CSTDSQ) contains 32 items 8 each entry factors. To do education expectation (importance) and educational experience (satisfaction) Likert7 two aspects of evaluation, also includes 9 demographic problems. Then selected high school students participate in the backbone of 9 analytic hierarchy process (AHP) to determine the weights of factors, and verify the consistency of judgment matrix, finally verified the surface scale of 94. By three, the fourth grade students backbone of pre survey of general demographic problems scale were added. To verify the 320 to the fifth grade students, should be adopted Answer rate method, critical ratio (CR) value method, variance analysis, correlation method, factor analysis method for screening and analysis of items and factors. A formal investigation using simple sampling method from Southern Medical University 2004-2008 grade 11, 23 professional 45 class 1240 people survey statistics, item response the rate of the formal survey data, using the Cronbach alpha coefficient of internal consistency of the evaluation scale and various factors; analysis of factors with factor scores, to evaluate the correlation between the total score of CSTDSQ and structure of "general satisfaction score" the validity of items and their respective correlation factors and its relation to other factors, for the evaluation of aggregation validity and discriminant validity, but also for the evaluation of the demographic validity, the correlation between education expectation and satisfaction factors for research item and educational expectation and effect on satisfaction.
Result
Pre scale by employment prospects, academic services, teachers occupation quality, teaching management, student management, students' personal development, the cultural life of the campus, 32 items of logistics service is made up of 8 factors. Through preliminary validation analysis combined with expert advice and screening from the integration of 5 factors in 26 items in the formal scale by the service. With professional security, knowledge acquisition, personal development, educational management, 26 items of student management is made up of 5 factors. The official results of the investigation showed that the questionnaire was 92.2%, the total response rate was 99.95%, CSTDSQ scale internal consistency of the Cronbach alpha coefficient was 0.923, the factors of Cronbach alpha coefficient is greater than 0.709, various factors and other factors of the product moment correlation coefficient is less than the Cronbach alpha coefficient factors, Cronbach coefficient of correlation coefficient of each factor and total score of CSTDSQ was lower than that of CSTDSQ (0.923). The factor analysis extracted by sub structure and basic ideas The results of correlation analysis showed that the expectation and satisfaction of educational management types may be positively correlated. The expectation and satisfaction of service and guarantee types may be negatively correlated.
conclusion
The two-dimensional satisfaction scale of college students is considered to be believable and effective by statistics and psychological evaluation, and it can be used for college students' satisfaction measurement.

【學(xué)位授予單位】：南方醫(yī)科大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2012
【分類號(hào)】：G647

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