本文選題：海事平衡計(jì)分卡 + 公共管理　； 參考：《大連海事大學(xué)》2015年碩士論文

【摘要】：堅(jiān)持以人為本,提供便捷、高效的社會(huì)公共服務(wù)是政府部門最重要的職能之一。提升政府部門的績(jī)效管理,保持服務(wù)與管理相對(duì)人的較高的滿意度,成為了社會(huì)公共管理最終達(dá)到的目標(biāo)。作為政府公共行政部門之一的交通運(yùn)輸部海事局,擔(dān)負(fù)著政府服務(wù)職能就是要服務(wù)好水運(yùn)經(jīng)濟(jì)的發(fā)展。在海事公共管理工作中提升海事管理的政府績(jī)效,實(shí)行政府績(jī)效評(píng)估,必然是建設(shè)服務(wù)型政府的要求所在；是建設(shè)水路交通運(yùn)輸現(xiàn)代化,不斷轉(zhuǎn)化發(fā)展模式的有效途徑；也是建設(shè)海事行政執(zhí)法一面旗,不斷加強(qiáng)和促進(jìn)科學(xué)管理的主要手段。地方海事局作為交通運(yùn)輸公共行政的主要組成部分,在防止船舶污染水域、確保水上交通運(yùn)輸安全、促進(jìn)水運(yùn)經(jīng)濟(jì)發(fā)展中起到了主導(dǎo)作用。同時(shí),隨著我國(guó)國(guó)內(nèi)經(jīng)濟(jì)社會(huì)的迅速發(fā)展和對(duì)外貿(mào)易的不斷繁榮與加強(qiáng),社會(huì)大眾對(duì)水上交通運(yùn)輸安全的要求越來(lái)越高,認(rèn)知度也越來(lái)越強(qiáng)。對(duì)于如何來(lái)運(yùn)用科學(xué)管理的方法筑建更加系統(tǒng)、合理、全面的海事公共管理績(jī)效評(píng)估體系,從而促使海事事業(yè)的全面協(xié)調(diào)可持續(xù)發(fā)展,成為上級(jí)主管政府和地方海事部門的現(xiàn)實(shí)難題和主要任務(wù)。本篇論文試將經(jīng)實(shí)踐證明非常成功的企業(yè)績(jī)效評(píng)估工具即“平衡計(jì)分卡”,進(jìn)行適當(dāng)?shù)恼虾托拚?在引入可行性分析的基礎(chǔ)上,應(yīng)用到海事公共管理績(jī)效評(píng)估中去,從社會(huì)公眾滿意度、內(nèi)部流程管理、學(xué)習(xí)與成長(zhǎng)、財(cái)務(wù)四個(gè)維度構(gòu)筑了以戰(zhàn)略管理為中心的績(jī)效評(píng)估內(nèi)部因素、整體框架、體系指標(biāo),同時(shí)融合了地方海事部門的實(shí)際,擬訂了詳細(xì)和具體的實(shí)施步驟,客觀分析了在運(yùn)用過(guò)程中可能會(huì)出現(xiàn)和存在的主要問(wèn)題與矛盾以及化解的方式方法,為交通運(yùn)輸海事部門公共管理績(jī)效評(píng)估引入新的思路與方法,奠定新的基礎(chǔ)理論。
[Abstract]:It is one of the most important functions of government departments to insist on people-oriented, provide convenient and efficient social public service. To improve the performance management of government departments and maintain the higher satisfaction of service and management is the ultimate goal of social public management. As one of the government public administration departments, the Maritime Affairs Bureau of the Ministry of Transport is charged with the government service function is to serve the development of waterborne economy. Improving the government performance of maritime management and implementing government performance evaluation in maritime public management are the requirements of building a service-oriented government, and are an effective way to construct waterway transportation modernization and transform the development mode constantly. It is also the main means of building a flag of maritime administrative law enforcement and continuously strengthening and promoting scientific management. As the main part of the public administration of transportation, the local maritime bureau plays a leading role in preventing ships from polluting the waters, ensuring the safety of water transportation, and promoting the development of water transportation economy. At the same time, with the rapid development of China's domestic economy and society and the continuous prosperity and strengthening of foreign trade, the public demand for the safety of water transportation is becoming higher and higher, and the degree of awareness is becoming stronger and stronger. How to use the scientific management method to build a more systematic, reasonable and comprehensive maritime public management performance evaluation system, so as to promote the overall coordinated and sustainable development of maritime affairs, It has become the realistic problem and main task of the superior government and the local maritime department. This paper tries to integrate and revise the enterprise performance evaluation tool "balanced Scorecard", which has been proved to be very successful in practice, and applies it to the performance evaluation of maritime public management on the basis of introducing feasibility analysis. From the four dimensions of social public satisfaction, internal process management, learning and growth, and finance, this paper constructs the internal factors, the overall framework and the system indicators of the performance evaluation centered on the strategic management. At the same time, it integrates the reality of the local maritime sector. Drawing up detailed and concrete implementation steps, objectively analyzing the main problems and contradictions that may arise and exist in the process of application, as well as the ways and means of resolving them, This paper introduces new ideas and methods for public management performance evaluation of transportation and maritime sector, and establishes a new basic theory.
【學(xué)位授予單位】：大連海事大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2015
【分類號(hào)】：F752.5

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本文編號(hào)：1915158