本文選題：反悔權(quán) + 消費者��； 參考：《吉林大學》2015年碩士論文

【摘要】：對于電視、電話、郵寄、網(wǎng)絡(luò)購物等領(lǐng)域的反悔權(quán)一直是消費者及社會各界人士關(guān)注的焦點。2014年3月15日開始實施的新《消費者權(quán)益保護法》引入了該權(quán)利，這對消費者的權(quán)益保護具有十分重要的意義，自此消費者收到所購商品后有七天的時間思考是否退貨，并且只要符合法定條件，不需要經(jīng)營者的同意即可行使反悔權(quán)。本文的研究目的為在對我國反悔權(quán)規(guī)定進行詳盡解釋的基礎(chǔ)上，挖掘我國規(guī)定的漏洞并提出相應(yīng)的解決方法。 本文的主要論點包括：我國對反悔權(quán)的規(guī)定屬于強制性規(guī)范，消費者和經(jīng)營者不可以約定排除反悔權(quán)的適用；反悔權(quán)應(yīng)適用于網(wǎng)購、郵購、電視及電話銷售、上門銷售、O2O模式下的銷售以及直銷領(lǐng)域。在上門銷售中，推銷員采取多變的銷售策略，消費者在毫無思想準備的情形下很容易做出沖動性的購物行為，所以應(yīng)賦予消費者反悔權(quán)以更充分的保護其權(quán)益。筆者認為O2O模式只是經(jīng)營者進一步讓利的網(wǎng)絡(luò)購物行為，所以適用反悔權(quán)�！吨变N管理條例》對直銷領(lǐng)域的反悔權(quán)進行了規(guī)范；對于商品房、機動車及預收款方式銷售的商品、服務(wù)都難以適用反悔權(quán)；七天的退貨期間自收到商品的次日開始計算；界定了“不宜退貨的商品”及“消費者支付的商品價款”這兩個概念；商品完好的標準應(yīng)適用中等標準；對于收到商品之前消費者可否行使反悔權(quán)這一問題，應(yīng)區(qū)分不同的情形處理；我國未規(guī)定經(jīng)營者的強制性告知義務(wù)，這是我國法律的漏洞所在；應(yīng)通過建立誠信體系、充分發(fā)揮消費者協(xié)會的職能以及應(yīng)用便捷高效的小額爭議快速解決機制來保障反悔權(quán)的實施。 在整篇文章的論述過程中，筆者主要運用了比較分析方法，文義解釋、歷史解釋、體系解釋等解釋方法，社會調(diào)查方法，歸納分析方法，價值分析方法以及實證分析方法等研究方法。因新《消費者權(quán)益保護法》開始實施前的學術(shù)研究大都集中于如何構(gòu)建我國的反悔權(quán)規(guī)定，又因新《消費者權(quán)益保護法》剛剛開始實施不久，所以學術(shù)界對我國現(xiàn)行法律規(guī)定的研究并不是很多。筆者旨在通過本文的論述，幫助法學研究者以及普通的消費者理清反悔權(quán)的前世今生，對我國反悔權(quán)有一個更加全面以及清晰的認識，力爭對法學研究者的研究有所啟發(fā)，對消費者的權(quán)益保護有所幫助。 本文的創(chuàng)造性主要在于運用多種研究方法對我國的反悔權(quán)規(guī)定進行解釋，首先從法理的角度上解釋為什么要做出這樣的規(guī)定，其次結(jié)合生活實踐確定某些條款的具體適用標準，最終得出下列新見解、新觀點：我國對反悔權(quán)的規(guī)定屬于強制性規(guī)范；上門銷售、O2O模式下的銷售應(yīng)適用反悔權(quán)；預收款方式銷售的商品、服務(wù)難以適用反悔權(quán)；商品完好的標準應(yīng)適用中等標準；我國法律應(yīng)規(guī)定經(jīng)營者的強制性告知義務(wù)。
[Abstract]:The rights of retrogression in the areas of television, telephone, mail and online shopping have been the focus of attention by consumers and people from all walks of life. The new Consumer Rights and interests Protection Act, which came into effect on March 15, 2014, has introduced this right. This is of great significance to the protection of consumers' rights and interests. From then on, consumers have seven days to think about whether to return the goods they have purchased, and as long as they meet the statutory conditions, they can exercise the right of estoppel without the consent of the operator. The purpose of this paper is to excavate the loopholes of our country's regulations on the basis of the detailed interpretation of the provisions of the right of retrogression in our country and to put forward the corresponding solutions. The main points of this paper are as follows: the regulation of the right of estoppel in our country belongs to the mandatory norm, consumers and operators cannot agree on the application of the right to exclude the right of estoppel; the right of estoppel should be applied to the sale of online shopping, mail order, television and telephone. Door-to-door sales under the O 2 O 2 O mode sales and direct marketing field. In the door-to-door sales, the salesman adopts the changeable sales strategy, the consumer is easy to make impulsive shopping behavior under the situation of no thought preparation, so the consumer should be given the right of retrogression to fully protect their rights and interests. The author thinks that the O _ 2O mode is only the online shopping behavior of the operator, so the right of retrogression is applicable. The "Direct selling Regulation" regulates the right of retrogression in the field of direct selling, and for commercial housing, motor vehicles and goods sold in advance payment, It is difficult for services to apply the right of estoppel; the seven-day period of return is calculated from the day after the goods are received; the concepts of "unsuitable goods" and "commodity price paid by consumers" are defined; the standard of good quality of goods shall apply to the medium standard; The question of whether the consumer can exercise the right of estoppel before receiving the goods should be dealt with in different circumstances; the fact that China does not impose a mandatory obligation of notification on the operator is where the loophole lies in our law; and the establishment of a system of good faith should be adopted. Give full play to the functions of consumer associations and the application of convenient and efficient small dispute resolution mechanism to protect the implementation of the right to estoppel. In the whole article, the author mainly uses the methods of comparative analysis, literary meaning interpretation, historical interpretation, system interpretation, social investigation, inductive analysis, etc. Value analysis method and empirical analysis method and other research methods. Since most of the academic studies before the implementation of the new Consumer Rights and interests Protection Law focused on how to construct the provisions on the right to reverse regret in our country, and because the new Consumer Rights and interests Protection Law had just begun to be implemented, So the academic circles to our country present law stipulation research is not many. The purpose of this paper is to help legal researchers and ordinary consumers to clear up the past life of the right of estoppel, to have a more comprehensive and clear understanding of the right of retrogression in our country, and to strive to enlighten the research of law researchers. It helps to protect the rights and interests of consumers. The creativeness of this paper is mainly to use a variety of research methods to explain the provisions of the right of retrogression in China. Firstly, from the angle of legal theory, to explain why such provisions are made, and secondly, to determine the specific applicable standards of some clauses according to the practice of life. Finally, the following new opinions and viewpoints are obtained: the stipulation of the right of retrogression in our country belongs to the mandatory norm; the right of retrogression should be applied to the sales under the mode of door-to-door sales of O _ 2O; the goods sold in the way of pre-collection are difficult to apply to the right of retrogression; The standard of good commodity should be applied to medium standard, and our country's law should stipulate the compulsory obligation of informing the operator.
【學位授予單位】：吉林大學
【學位級別】：碩士
【學位授予年份】：2015
【分類號】：D922.294

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