在線調(diào)解機(jī)制及其在中國的發(fā)展探究
發(fā)布時(shí)間:2018-01-14 04:18
本文關(guān)鍵詞:在線調(diào)解機(jī)制及其在中國的發(fā)展探究 出處:《山東大學(xué)》2014年碩士論文 論文類型:學(xué)位論文
更多相關(guān)文章: 在線調(diào)解 電子商務(wù) 在線糾紛解決機(jī)制 信息和通信技術(shù)
【摘要】:現(xiàn)代信息和通信技術(shù),特別是互聯(lián)網(wǎng)的迅速發(fā)展,催生了電子商務(wù)這一新的經(jīng)濟(jì)形式。電子商務(wù)在為一國的經(jīng)濟(jì)增添無限活力的同時(shí),也不可避免地帶去了許多在線糾紛,這些糾紛常常表現(xiàn)出標(biāo)的額小、跨地區(qū)、主體虛擬性等特點(diǎn),傳統(tǒng)的糾紛解決方式無法滿足電子商務(wù)主體對(duì)于糾紛解決的快捷有效的需求。為此,發(fā)達(dá)國家率先發(fā)展起了一套在線糾紛解決機(jī)制,它也是替代性糾紛解決機(jī)制與信息和通信技術(shù)的結(jié)合。在線調(diào)解是在線糾紛解決機(jī)制的一種重要形式,在實(shí)踐中被廣泛運(yùn)用。本文以在線調(diào)解為研究對(duì)象,并對(duì)我國的在線調(diào)解機(jī)制發(fā)展提出了構(gòu)想。 文章主要有四部分,第一部分是對(duì)在線調(diào)解的概括性介紹。在線調(diào)解本質(zhì)上與傳統(tǒng)調(diào)解相同,不同的是在線調(diào)解是將傳統(tǒng)調(diào)解與互聯(lián)網(wǎng)技術(shù)相結(jié)合而在線進(jìn)行調(diào)解,因此具有傳統(tǒng)調(diào)解所不具有的高科技性、經(jīng)濟(jì)性、靈活性和全球性等特點(diǎn)。在線調(diào)解興起于20世紀(jì)60年代,目前發(fā)展到了組織化階段。在線調(diào)解最初用于應(yīng)對(duì)電子商務(wù)糾紛,但隨著自身的發(fā)展,它已經(jīng)逐漸被運(yùn)用到非商業(yè)糾紛領(lǐng)域。 第二部分是對(duì)國際上具有代表性的在線調(diào)解機(jī)構(gòu)實(shí)踐的考察。美國和歐盟的在線調(diào)解實(shí)踐走在世界其他國家的前列,成立了Square Trade、Modria、Juripax等影響力極大的在線調(diào)解平臺(tái),國際上日益增多的實(shí)踐也表明在線調(diào)解已成為一種不可回避的大趨勢。國際實(shí)踐也為我國提供了發(fā)展在線調(diào)解的經(jīng)驗(yàn),如要有豐富的案源、合理的收費(fèi)、社會(huì)各方的支持等。 第三部分是對(duì)在線調(diào)解的優(yōu)勢與劣勢,以及如何應(yīng)對(duì)其存在問題的分析。用在線調(diào)解解決糾紛的優(yōu)勢在于它可以節(jié)約成本、提高解決糾紛的效率、避免復(fù)雜的管轄權(quán)問題。但在線調(diào)解同樣也產(chǎn)生了許多弊端,主要體現(xiàn)在調(diào)解的非人性化、無法訪問網(wǎng)絡(luò)的潛在性和語言障礙、保密性的危機(jī)以及調(diào)解協(xié)議履行的難題等方面。要想發(fā)展好在線調(diào)解,就必須著力克服在線調(diào)解的劣勢,為此我們可以從制定在線調(diào)解發(fā)展的最低標(biāo)準(zhǔn)、加強(qiáng)對(duì)糾紛解決的交流合作、發(fā)展現(xiàn)代信息和通信技術(shù)、規(guī)范在線調(diào)解參與者等方面努力。 第四部分是對(duì)在線調(diào)解在我國發(fā)展的探究。我國悠久的調(diào)解傳統(tǒng)以及蒸蒸日上的互聯(lián)網(wǎng)事業(yè)的發(fā)展為我國發(fā)展在線調(diào)解提供了可能,同時(shí)我國電子商務(wù)的發(fā)展帶來了越來越多的在線糾紛,如果這些糾紛得不到及時(shí)解決會(huì)對(duì)電子商務(wù)產(chǎn)生不利影響,此外在線調(diào)解市場的國際化競爭也表明我國有必要發(fā)展適合我國的在線調(diào)解。但由于起步較晚,我國的在線調(diào)解尚處于初級(jí)階段,存在著觀念障礙、制度運(yùn)行障礙、配套機(jī)制缺乏的問題。因此我國應(yīng)相應(yīng)地提高公眾對(duì)在線調(diào)解的認(rèn)識(shí)、加強(qiáng)在線調(diào)解機(jī)制自身建設(shè)以實(shí)現(xiàn)程序的公平正義、健全在線調(diào)解的配套機(jī)制,以此來促使在線調(diào)解機(jī)制在我國得到良性健康快速發(fā)展。
[Abstract]:The rapid development of modern information and communication technology, especially the Internet, has given birth to the new economic form of electronic commerce, which adds infinite vitality to a country's economy at the same time. Inevitably brought a lot of online disputes, these disputes often show a small target, cross-regional, subject virtual and other characteristics. Traditional dispute resolution methods can not meet the needs of e-commerce subjects for the rapid and effective dispute resolution. For this reason, developed countries have taken the lead in developing a set of online dispute resolution mechanism. It is also the combination of alternative dispute resolution mechanism and information and communication technology. Online mediation is an important form of online dispute resolution mechanism, which is widely used in practice. And put forward the conception to the development of online mediation mechanism in our country. There are four main parts of the article. The first part is a general introduction to online mediation. Online mediation is essentially the same as traditional mediation. The difference is that online mediation is a combination of traditional mediation and Internet technology and online mediation, so it has the high-tech and economic characteristics that traditional mediation does not have. In 1960s, online mediation developed to the stage of organization. Online mediation was initially used to deal with e-commerce disputes, but with its own development. It has been gradually applied to non-commercial disputes. The second part is a survey of the international representative online mediation practice. The United States and the European Union of online mediation practice in other countries in the world, the establishment of Square Trade. Modriaer Juripax and other influential online mediation platforms. International practice also shows that online mediation has become an inevitable trend. International practice also provides China with the experience of developing online mediation, such as a rich source of cases, reasonable charges. Social support, etc. The third part is the advantages and disadvantages of online mediation, and how to deal with its existing problems. The advantage of online mediation is that it can save costs and improve the efficiency of dispute resolution. But online mediation also has many drawbacks, mainly reflected in the non-human nature of mediation, unable to access the potential of the network and language barriers. If we want to develop online mediation, we must focus on overcoming the disadvantages of online mediation, so we can set the minimum standards for the development of online mediation. Strengthen communication and cooperation on dispute resolution, develop modern information and communication technology, and standardize online mediation participants. The 4th part is an inquiry into the development of online mediation in China. The long tradition of mediation in China and the development of the booming Internet cause provide the possibility for the development of online mediation in China. At the same time, the development of e-commerce in China has brought more and more online disputes, if these disputes can not be resolved in time, it will have a negative impact on e-commerce. In addition, the international competition of online mediation market also shows that it is necessary to develop online mediation suitable for our country. However, due to the late start, online mediation in China is still in the initial stage, and there are some obstacles to the concept. Therefore, our country should raise the public's understanding of online mediation and strengthen the construction of online mediation mechanism in order to realize the fairness and justice of the procedure. Improve the supporting mechanism of online mediation, so as to promote the healthy and rapid development of online mediation mechanism in China.
【學(xué)位授予單位】:山東大學(xué)
【學(xué)位級(jí)別】:碩士
【學(xué)位授予年份】:2014
【分類號(hào)】:D926-39
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