【摘要】：有效的差錯管理依賴于組織員工的個人差錯信息報告,營造良好積極的差錯管理文化、提高個人差錯信息學(xué)習能力是有助于完善組織員工差錯信息報告的重要途徑之一。本文基于三元交互理論,以個人差錯信息學(xué)習能力為中介變量,探討它與差錯管理文化及個人差錯信息報告之間的影響關(guān)系,并以醫(yī)療機構(gòu)人員工作過程中出現(xiàn)的差錯事件為實證研究背景,在數(shù)據(jù)分析的基礎(chǔ)上,對三者之間的影響關(guān)系進行分析驗證。結(jié)果證明:差錯管理文化不僅直接影響個人差錯信息報告,還可通過個人差錯信息學(xué)習能力的中介作用對個人差錯信息報告起到間接影響。
[Abstract]:Effective error management depends on the personal error information report of the organization staff, creating a good positive error management culture, and improving the learning ability of personal error information is one of the important ways to improve the organization staff error information reporting. Based on the ternary interaction theory, this paper takes the learning ability of personal error information as the intermediate variable, and discusses its influence on error management culture and personal error information report. Based on the analysis of the data, this paper analyzes and verifies the relationship between the three factors based on the empirical research background of the error events in the working process of medical personnel. The results show that error management culture can not only directly affect personal error information reporting, but also indirectly influence personal error information reporting through the intermediary function of personal error information learning ability.
【作者單位】： 南京大學(xué)信息管理學(xué)院;淮北師范大學(xué)管理學(xué)院;淮北師范大學(xué)教育學(xué)院;
【基金】：國家自然科學(xué)基金資助項目“差錯文化、歸因傾向和差錯報告:作用機制和情境因素研究”(項目編號:71273109) 國家社會科學(xué)基金項目“知識管理視角下差錯學(xué)習機制和模型構(gòu)建的研究”(項目編號:13BTQ054)
【分類號】：G203
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本文編號：2346085