本文以Austin和Searle的言語行為理論,拒絕言語行為理論以及Brown & Levinson的面子理論為理論依據(jù),對(duì)中美在商務(wù)溝通的拒絕言語行為進(jìn)行了對(duì)比研究。 本研究采用問卷法收集語料,問卷的設(shè)計(jì)參照了Beebe等學(xué)者的“語篇補(bǔ)全測(cè)試”(DCT)模板,并作了修改,使得本問卷中的問題符合商務(wù)環(huán)境。本文對(duì)選取出來的60份反饋問卷進(jìn)行了細(xì)致的研究,其中包括30名來自中國外貿(mào)公司人員的問卷和30名來自美國外貿(mào)公司人員的問卷,數(shù)據(jù)分析采用定量和定性分析相結(jié)合的方法。通過比較拒絕言語行為策略的使用頻率,進(jìn)而分析社會(huì)地位和社會(huì)距離等因素對(duì)拒絕言語行為表達(dá)方式的影響。由于中美文化之間存在差異,影響著中美在商務(wù)溝通中拒絕言語行為策略的選擇,在此基礎(chǔ)上對(duì)文化參數(shù)進(jìn)行分析,找出起決定作用的文化因素。 本研究表明,在使用拒絕言語行為的策略上,中美既有相似之處,但也有明顯的差異。在商務(wù)溝通中,當(dāng)上級(jí)拒絕下級(jí)時(shí),中國人在實(shí)施這一言語行為時(shí)更傾向于直接拒絕的策略,而大多數(shù)美國人則更多的采取委婉策略；當(dāng)下級(jí)拒絕上級(jí)時(shí),中國人則傾向于使用間接策略以表禮貌,而美國人直接策略使用的較多；當(dāng)二者社會(huì)地位平等...

【文章頁數(shù)】：72 頁

【學(xué)位級(jí)別】：碩士

【文章目錄】：
摘要
Abstract
Chapter 1 Introduction
    1.1 The Purpose of the Study
    1.2 Research Questions
    1.3 The Significance of the Study
    1.4 The Layout of the Thesis
Chapter 2 Literature Review
    2.1 The Speech Act Theory
        2.1.1 Austin's Speech Act Theory
        2.1.2 Searle's Theory of "Indirect Speech Acts"
        2.1.3 Speech Act of Refusal
    2.2 Brown and Levinson's Politeness Theory
        2.2.1 Positive and Negative Face
        2.2.2 Face-Threatening Act
        2.2.3 Politeness Strategies
    2.3 Refusals in Business Communication
    2.4 Previous Study of Refusal Speech Act
Chapter 3 Research Methodology
    3.1 Research Instrument
    3.2 Research Subjects
    3.3 Data Collection and Analysis
Chapter 4 Results and Discussion
    4.1 Effects of Social Power on Refusal Strategy Use
        4.1.1 Comparison of Refusal Strategy Use According to Higher Status to Lower Status
        4.1.2 Comparison of Refusal Strategy Use According to Lower Status to Higher Status
        4.1.3 Comparison of Refusal Strategy Use According to Peers
    4.2 Effects of Social Distance on Refusal Strategy Use
    4.3 Factors Influencing the Strategy Used by Chinese and Americans in Business Communication
        4.3.1 Collectivism vs Individualism
        4.3.2 Hierarchy vs Equality
        4.3.3 High Context Communication vs Low Context Communication
Chapter 5 Conclusion
    5.1 Major Findings
    5.2 Implications of the Study
    5.3 Limitations of the Study
References
Appendices Ⅰ The Chinese Version of the DCT
Appendices Ⅱ The English Version of the DCT
Acknowledgements
Resume



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