發(fā)布時(shí)間：2018-10-24 16:09

【摘要】：隨著知識(shí)經(jīng)濟(jì)的到來，以分工和協(xié)作為特征的工作團(tuán)隊(duì)成為組織開展活動(dòng)的主要形式。事實(shí)表明，工作團(tuán)隊(duì)形式能夠更好的完成需要多種技能、經(jīng)驗(yàn)和判斷的工作任務(wù)。團(tuán)隊(duì)與一般群體的區(qū)別是團(tuán)隊(duì)成員技能互補(bǔ)、相互依賴，為共同的工作成敗負(fù)責(zé)。由于團(tuán)隊(duì)成員的構(gòu)成強(qiáng)調(diào)知識(shí)、經(jīng)驗(yàn)、技能的異質(zhì)性，，這種異質(zhì)性導(dǎo)致團(tuán)隊(duì)成員間天然存在著認(rèn)知障礙。因此，如何跨越這種認(rèn)知障礙，最大限度地協(xié)調(diào)和應(yīng)用分布在團(tuán)隊(duì)成員間的差異知識(shí)成為團(tuán)隊(duì)管理和組織行為研究的熱點(diǎn)問題。已有的研究發(fā)現(xiàn)團(tuán)隊(duì)社會(huì)網(wǎng)絡(luò)會(huì)對(duì)團(tuán)隊(duì)成員的知識(shí)分工和協(xié)調(diào)（即交互記憶系統(tǒng)）產(chǎn)生重要的影響。然而，兩者之間關(guān)系的實(shí)證研究相對(duì)較少，同時(shí)，對(duì)于團(tuán)隊(duì)社會(huì)網(wǎng)絡(luò)結(jié)構(gòu)影響團(tuán)隊(duì)知識(shí)分工與協(xié)調(diào)的內(nèi)在機(jī)制缺乏研究。因此，本文對(duì)團(tuán)隊(duì)社會(huì)網(wǎng)絡(luò)與交互記憶系統(tǒng)的關(guān)系進(jìn)行了實(shí)證研究，并選擇團(tuán)隊(duì)情緒的視角，探索研究團(tuán)隊(duì)情緒基調(diào)在社會(huì)網(wǎng)絡(luò)結(jié)構(gòu)影響團(tuán)隊(duì)交互記憶系統(tǒng)過程中發(fā)揮的中介作用。 本文首先系統(tǒng)梳理了國內(nèi)外相關(guān)研究，在此基礎(chǔ)上選擇團(tuán)隊(duì)咨詢網(wǎng)絡(luò)中心性和團(tuán)隊(duì)情感網(wǎng)絡(luò)密度兩個(gè)團(tuán)隊(duì)社會(huì)網(wǎng)絡(luò)結(jié)構(gòu)的常用維度，對(duì)其與團(tuán)隊(duì)交互記憶系統(tǒng)之間的關(guān)系進(jìn)行了實(shí)證研究，進(jìn)一步驗(yàn)證了已有的研究結(jié)論；其次，對(duì)團(tuán)隊(duì)社會(huì)網(wǎng)絡(luò)結(jié)構(gòu)影響工作團(tuán)隊(duì)交互記憶系統(tǒng)的機(jī)制進(jìn)行了探索，提出了團(tuán)隊(duì)社會(huì)網(wǎng)絡(luò)結(jié)構(gòu)、團(tuán)隊(duì)情緒基調(diào)和交互記憶系統(tǒng)關(guān)系的理論模型和相應(yīng)的假設(shè)，并加以檢驗(yàn)。本研究采用問卷調(diào)查的方法，以企業(yè)中的工作團(tuán)隊(duì)為調(diào)研對(duì)象，運(yùn)用SPSS19.0、AMOS7.0及Ucinet6.0等軟件對(duì)數(shù)據(jù)進(jìn)行分析。根據(jù)實(shí)證分析得到的結(jié)論，對(duì)工作團(tuán)隊(duì)運(yùn)作的管理提出了相應(yīng)的建議。 本文的主要結(jié)論如下：第一，團(tuán)隊(duì)咨詢網(wǎng)絡(luò)中心性對(duì)交互記憶系統(tǒng)產(chǎn)生負(fù)向的影響，即團(tuán)隊(duì)咨詢網(wǎng)絡(luò)中心性越高，團(tuán)隊(duì)成員間的交互記憶系統(tǒng)越不容易形成；第二，團(tuán)隊(duì)情感網(wǎng)絡(luò)密度對(duì)交互記憶系統(tǒng)產(chǎn)生顯著的正向影響，即團(tuán)隊(duì)成員間情感的交流越多，團(tuán)隊(duì)成員間越容易形成交互記憶系統(tǒng)；第三，團(tuán)隊(duì)積極情緒基調(diào)在團(tuán)隊(duì)咨詢網(wǎng)絡(luò)中心性和交互記憶系統(tǒng)關(guān)系中起完全中介作用，即團(tuán)隊(duì)咨詢網(wǎng)絡(luò)中心性是通過降低團(tuán)隊(duì)積極情緒基調(diào)進(jìn)而抑制交互記憶系統(tǒng)形成的；團(tuán)隊(duì)消極情緒基調(diào)在團(tuán)隊(duì)情感網(wǎng)絡(luò)密度和交互記憶系統(tǒng)關(guān)系中起完全中介作用，即團(tuán)隊(duì)情感網(wǎng)絡(luò)密度是通過降低團(tuán)隊(duì)的消極情緒基調(diào)促進(jìn)交互記憶系統(tǒng)形成的。
[Abstract]:With the advent of knowledge economy, the work team characterized by division of labor and collaboration becomes the main form of organization activities. It has been shown that the form of work team can better accomplish tasks that require multiple skills, experience, and judgment. The difference between a team and a general group is that team members are complementary, interdependent and responsible for the success or failure of their common work. Because of the heterogeneity of knowledge, experience and skill, there are cognitive barriers among team members. Therefore, how to overcome these cognitive barriers and maximize the coordination and application of different knowledge among team members has become a hot issue in team management and organizational behavior research. Previous studies have found that team social networks have an important impact on the knowledge division and coordination of team members (i.e. interactive memory systems). However, there are few empirical studies on the relationship between the two, and there is a lack of research on the internal mechanism that the social network structure of the team affects the division of labor and coordination of team knowledge. Therefore, this paper makes an empirical study on the relationship between team social network and interactive memory system, and chooses the perspective of team emotion. To explore the role of team emotional tone in the process of social network structure affecting team interactive memory system. Firstly, this paper systematically combs the related research at home and abroad, and then selects two common dimensions of team social network structure, namely, team consultation network centrality and team emotional network density. The relationship between the interaction memory system and the team memory system is empirically studied, and the existing conclusions are verified. Secondly, the mechanism of the team social network structure influencing the interactive memory system of the working team is explored. The theoretical model and hypothesis of the relationship between team social network structure, team emotional tone and interactive memory system are put forward and tested. In this study, the data were analyzed by using SPSS19.0,AMOS7.0 and Ucinet6.0 software. According to the conclusions of the empirical analysis, the paper puts forward the corresponding suggestions on the management of the work team operation. The main conclusions of this paper are as follows: first, team consultation network centrality has a negative impact on interactive memory system, that is, the higher the team consultation network centrality, the less easily the interactive memory system among team members can be formed; second, The density of team emotional network has a significant positive effect on interactive memory system, that is, the more emotional communication among team members, the easier it is to form interactive memory system among team members. Third, The positive emotional tone of the team plays a complete intermediary role in the relationship between the network centrality of the team consultation and the interactive memory system, that is, the network centrality of the team consultation is by lowering the tone of the positive emotion of the team and then restraining the formation of the interactive memory system. The negative emotional tone of the team plays a complete intermediary role in the relationship between the emotional network density of the team and the interactive memory system, that is, the emotional network density of the team promotes the formation of the interactive memory system by reducing the negative emotional tone of the team.
【學(xué)位授予單位】：江南大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2014
【分類號(hào)】：F272.92;C912.3

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