【摘要】：隨著4G通信網(wǎng)絡(luò)的全面啟用,電子化的生活服務(wù)走進了千家萬戶。目前移動運營商的競爭日益激烈,運營商應(yīng)為客戶提供更加便捷的服務(wù),尤其是生活服務(wù)。因此如何增加客戶粘度,拓寬服務(wù)領(lǐng)域是運營商面臨的一個新的課題。同時,隨著通信技術(shù)和智能終端的發(fā)展,人們對移動互聯(lián)辦理各種業(yè)務(wù)的需求越來越多,如何更好地為客戶服務(wù)成為各個運營商需要面對的一個緊迫的任務(wù)。網(wǎng)絡(luò)的速率越來越快,性能越來越穩(wěn)定;同時智能終端的日新月異也對電信運營商的綜合門戶系統(tǒng)的建設(shè)提出了新的要求。本文設(shè)計了基于無線寬帶的綜合服務(wù)門戶系統(tǒng)。以無線寬帶為載體,充分結(jié)合移動互聯(lián)技術(shù)、統(tǒng)一認(rèn)證、云業(yè)務(wù)、物聯(lián)網(wǎng)等關(guān)鍵技術(shù)與功能特征。從功能上把系統(tǒng)劃分成了呈現(xiàn)域、支撐域和管理域三個層面,從技術(shù)上應(yīng)用了ASP_BAS、WEB_BAS、ETL_BAS、RDP_BAS四種總線。在系統(tǒng)的功能設(shè)計時,結(jié)合功能架構(gòu)的呈現(xiàn)域、支撐域和管理域的設(shè)計,設(shè)計了呈現(xiàn)系統(tǒng)、支撐系統(tǒng)以及管理系統(tǒng)。呈現(xiàn)系統(tǒng)分為了WEB、WAP、客戶端三個方面。支撐系統(tǒng)分為了綜合支撐、能力開放、智能分發(fā)、搜索引擎以及WAP適配幾個模塊。管理系統(tǒng)分為了運營管理、內(nèi)容管理、運營分析、客戶服務(wù)以及配置維護幾個模塊。對于系統(tǒng)的關(guān)鍵業(yè)務(wù)功能,設(shè)計了功能的業(yè)務(wù)流程,主要包括業(yè)務(wù)生成流程、業(yè)務(wù)使用流程、內(nèi)容自動采編流程、能力開放流程和用戶訪問第三方業(yè)務(wù)。
[Abstract]:With the full use of 4G communication network, electronic life services into thousands of households. At present, the competition of mobile operators is increasingly fierce, operators should provide customers with more convenient services, especially living services. Therefore, how to increase customer viscosity and broaden service field is a new topic facing operators. At the same time, with the development of communication technology and intelligent terminals, people need more and more mobile interconnection to handle various services. How to better serve customers has become an urgent task for each operator. The speed of network is getting faster and faster, the performance is more and more stable, at the same time, the rapid development of intelligent terminals also puts forward new requirements for the construction of integrated portal system of telecom operators. This paper designs an integrated service portal system based on wireless broadband. With wireless broadband as the carrier, the key technologies and features of mobile interconnection, unified authentication, cloud service and Internet of things are fully combined. The system is divided into presentation domain, support domain and management domain, and four kinds of buses are applied from the aspect of ASPBAS-BASP basic and Web basic and RDPBAS. When designing the function of the system, the presentation system, the supporting system and the management system are designed in combination with the design of the presentation domain, the supporting domain and the management domain of the functional architecture. The presentation system is divided into three aspects: Web WAP, client. Support system is divided into integrated support, open capabilities, intelligent distribution, search engine and WAP adaptation several modules. The management system is divided into operation management, content management, operation analysis, customer service and configuration maintenance several modules. For the key business functions of the system, the business process of the function is designed, including the business generation process, the business usage process, the automatic content collection and compilation process, the ability to open the process and the user access to the third party business.
【學(xué)位授予單位】：天津大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2016
【分類號】：TP311.52;TN92

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