本文選題：地理信息系統(tǒng) + 電力客戶服務(wù)系統(tǒng)　； 參考：《電子科技大學(xué)》2013年碩士論文

【摘要】：電力客戶服務(wù)是供電企業(yè)聯(lián)結(jié)用戶的紐帶，在整個供電企業(yè)中起著至關(guān)重要的作用。電力系統(tǒng)電氣接線復(fù)雜，動態(tài)變化頻繁，線路和客戶分布廣，如何更好地為客戶服務(wù)是電力企業(yè)的一個重要課題。借助地理信息系統(tǒng)的空間數(shù)據(jù)庫技術(shù)，可以形象地反映客戶和電氣設(shè)備的地理位置，將電網(wǎng)和客戶的信息與反映地理位置的圖形信息結(jié)合在一起，能夠很好的提高電力客戶服務(wù)的反映速度和服務(wù)質(zhì)量。 本文從實際應(yīng)用出發(fā)，將供電企業(yè)的多種客戶服務(wù)項目與地理圖形信息進行有機結(jié)合，實現(xiàn)了客戶和設(shè)備信息的便捷管理，提高了客戶查詢的速度和準確度，并且提供給客戶服務(wù)人員詳細的地圖信息支持，便于查找，提升了客戶的服務(wù)水平和質(zhì)量。將地理圖形信息與業(yè)擴報裝結(jié)合起來，設(shè)計了業(yè)擴報裝輔助決策模塊，由計算機系統(tǒng)根據(jù)客戶的供電需求為客戶提供供電解決方案，提高了方案決策的快速性和準確度，同時客服人員能夠在地圖上直觀清晰地看到供電路徑，縮短了客服時間，提高了客服效率，并且該模塊還實現(xiàn)了操作票、工作票管理，提高了供電實施的安全性和準確度。系統(tǒng)將地理圖形信息和電費管理系統(tǒng)結(jié)合起來，建立真實電網(wǎng)拓撲連接圖，實現(xiàn)供電部門對電力線路運行的監(jiān)視以及停電的管理，同時輔助停電方案的生成，能夠幫助確定最佳的搶修路線，統(tǒng)計決策可以幫助預(yù)測故障以及給出糾正對策。 論文從成都電業(yè)局電力客戶服務(wù)的現(xiàn)狀出發(fā)，圍繞基于GIS的電力客戶服務(wù)系統(tǒng)這一課題進行研究，基于一體化研究需求，在地理信息系統(tǒng)軟件平臺的基礎(chǔ)之上實現(xiàn)了設(shè)備及客戶管理、業(yè)擴報裝、電費管理等功能設(shè)計，通過發(fā)揮GIS平臺優(yōu)勢，為電力企業(yè)適應(yīng)市場經(jīng)濟、提高服務(wù)質(zhì)量、樹立企業(yè)形象，為智能電網(wǎng)各類業(yè)務(wù)應(yīng)用提供支持，從而為提高企業(yè)的經(jīng)濟效益起到了重要的作用。 本文對電力客戶服務(wù)系統(tǒng)進行了實現(xiàn)的效果展示和系統(tǒng)測試，系統(tǒng)很好的完成了項目設(shè)計時所制定的各項系統(tǒng)功能，滿足了成都市電力客戶的各項功能需求，實現(xiàn)了GIS平臺下的業(yè)擴報裝處理和電費管理等業(yè)務(wù)。通過系統(tǒng)測試檢驗了系統(tǒng)的性能，從而使系統(tǒng)更趨合理和高效。 最后對系統(tǒng)的應(yīng)用和發(fā)展進行了總結(jié)和展望，為電力客戶服務(wù)提出了更進一步的要求和希望。客戶服務(wù)是一項復(fù)雜性工程，在未來的工作中，需要進一步探索和細化，為提升電網(wǎng)的效率和質(zhì)量，，建設(shè)更加可靠的電力服務(wù)系統(tǒng)而努力工作。
[Abstract]:Power customer service is the connection of power supply enterprises, and plays a vital role in the whole power supply enterprises. The electrical connection of power system is complex, dynamic changes frequently, and the distribution of lines and customers is wide. How to better serve customers is an important subject of electric power enterprises. With the help of the spatial database technology of GIS, the geographic location of customers and electrical equipment can be vividly reflected, and the information of power grid and customers can be combined with the graphic information reflecting geographical location. Can improve the power customer service response speed and quality of service. Based on the practical application, this paper organically combines various customer service items with geographic graphic information in power supply enterprises, realizes the convenient management of customer and equipment information, and improves the speed and accuracy of customer inquiry. And provide detailed map information support to customer service personnel, easy to find, improve customer service level and quality. Combining the geographic graphic information with the business expansion package, the auxiliary decision making module is designed. The computer system provides the power supply solution for the customer according to the customer's power supply demand, and improves the speed and accuracy of the scheme decision. At the same time, the customer service personnel can see the power supply path intuitively and clearly on the map, shorten the customer service time, improve the customer service efficiency, and the module also realizes the operation ticket and work ticket management, and improves the security and accuracy of the power supply implementation. The system combines the geographic graphic information with the electric power management system, establishes the real network topology connection diagram, realizes the power supply department to monitor the power line operation and the management of the power outage, and at the same time assists the generation of the blackout scheme. It can help to determine the best repair route, statistical decision can help to predict failures and give corrective measures. Based on the current situation of electric customer service in Chengdu Electric Power Bureau, this paper focuses on the research of electric power customer service system based on GIS, which is based on the need of integrated research. On the basis of GIS software platform, the function design of equipment and customer management, industry expansion, electricity management and so on is realized. By taking advantage of GIS platform, electric power enterprises can adapt to market economy and improve service quality. Setting up enterprise image and providing support for all kinds of business application of smart grid play an important role in improving the economic benefit of enterprises. In this paper, the effect of the power customer service system is demonstrated and the system is tested. The system completes all the system functions when the project is designed, and meets the needs of the power customers in Chengdu. The service of expanding newspaper processing and electricity charge management based on GIS platform is realized. The performance of the system is tested by system test, which makes the system more reasonable and efficient. Finally, the application and development of the system are summarized and prospected, and further requirements and hopes for electric power customer service are put forward. Customer service is a complex project. In the future, it needs to be further explored and refined to improve the efficiency and quality of power grid and to build a more reliable power service system.
【學(xué)位授予單位】：電子科技大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2013
【分類號】：TP311.52;P208

【參考文獻】

相關(guān)期刊論文 前7條

1 韓海洋,龔健雅,袁相儒;Internet環(huán)境下用Java/JDBC實現(xiàn)地理信息的互操作與分布式管理及處理[J];測繪學(xué)報;1999年02期

2 傅俊元,錢朝陽,陳建;Smallworld軟件在配電地理信息系統(tǒng)中的應(yīng)用[J];電力系統(tǒng)自動化;2003年18期

3 劉廣一，王明俊，于爾鏗;配電系統(tǒng)自動化及其發(fā)展（五）──配電圖資系統(tǒng)AM／FM／GIS[J];電網(wǎng)技術(shù);1996年11期

4 張作義,張琦,吳建斌,高傳善;Smallworld GIS及其在供配電系統(tǒng)的應(yīng)用[J];計算機工程;2000年11期

5 溫敏,徐學(xué)軍,陳芳;基于GIS實現(xiàn)輸配電網(wǎng)線損分析的解決方案[J];計算機工程;2003年08期

6 齊志剛;金波;邱朝明;;基于GIS的業(yè)擴報裝優(yōu)化與決策系統(tǒng)設(shè)計[J];中國電力;2011年04期

7 李培;;淺談GIS的發(fā)展現(xiàn)狀[J];職業(yè)技術(shù);2010年09期

相關(guān)碩士學(xué)位論文 前10條

1 劉人禮;變電站直流電源遠程監(jiān)控系統(tǒng)軟件子系統(tǒng)設(shè)計[D];電子科技大學(xué);2011年

2 滿莉;基于GIS的承德供電公司客戶服務(wù)系統(tǒng)設(shè)計與實現(xiàn)[D];電子科技大學(xué);2010年

3 章明勇;基于GPS和WEBGIS的車輛定位和監(jiān)控系統(tǒng)（CHIRP系統(tǒng)）[D];吉林大學(xué);2004年

4 賀濟峰;徐州供電公司客戶服務(wù)中心設(shè)計及應(yīng)用研究[D];南京理工大學(xué);2003年

5 黎昕;吉林省防汛信息服務(wù)系統(tǒng)GIS功能的實現(xiàn)[D];吉林大學(xué);2004年

6 陳平;山東聯(lián)通傳輸網(wǎng)絡(luò)資源管理系統(tǒng)Web發(fā)布[D];山東大學(xué);2006年

7 高錦華;基于GIS的電力客戶服務(wù)系統(tǒng)的設(shè)計與實現(xiàn)[D];蘇州大學(xué);2007年

8 曾帆;基于WebGIS空間數(shù)據(jù)發(fā)布服務(wù)的研究與應(yīng)用[D];山東科技大學(xué);2007年

9 王玨;基于J2EE的企業(yè)能源管理的研究[D];沈陽理工大學(xué);2008年

10 王法寶;長江電力公司生產(chǎn)GIS管理系統(tǒng)開發(fā)[D];復(fù)旦大學(xué);2009年

本文編號：2099125