本文選題：高速公路收費站 + 精細化管理　； 參考：《河北大學》2017年碩士論文

【摘要】：在高速公路收費站這個特定的領(lǐng)域,研究精細化管理的實施,可以豐富高速公路管理理論體系。當前,人們主要在研究有關(guān)高速公路的硬件建設(shè)、智能化、網(wǎng)絡(luò)化和收費管理的問題,而對高速公路的組織細胞——收費站的管理研究較少,本文以X收費站為例,運用管理學及精細化標準化的相關(guān)理論結(jié)合國內(nèi)外科研成果,全面研究X收費站的精細化管理。提出合理化建議,彌補管理活動中出現(xiàn)的不足,滿足X收費站的管理需求。同時,也能對剛開通的收費站提供一些有益的借鑒。研究指出X收費站實行精細化管理要在現(xiàn)行管理模式上進行改進,應(yīng)達到以下精細化管理目標:收費業(yè)務(wù)差錯率在可控范圍,社會和公眾滿意度高,職工工作積極性強,樹立品牌服務(wù)文化,完成應(yīng)急保暢預(yù)案。但是現(xiàn)實情況與X收費站精細化管理的差距還有很多,主要體現(xiàn)在收費業(yè)務(wù)方面,服務(wù)控制方面,績效管理方面,公共管理標準化方面,應(yīng)急保暢能力方面。對此本文提出加強職工日常業(yè)務(wù)培訓;做好收費工作后勤保障;組建績效考核領(lǐng)導(dǎo)小組;加強績效考核培訓;制定可行性強的績效考核管理體系;發(fā)揮績效考核激勵機制;做好職工思想工作;細化文明服務(wù)標準;完善營運監(jiān)管體系;開展站區(qū)文化建設(shè);多舉措保障站口安全暢通環(huán)境;制定應(yīng)急保暢預(yù)案等實現(xiàn)X收費站精細化管理建議。
[Abstract]:In the specific field of expressway toll station, the research on the implementation of fine management can enrich the theoretical system of expressway management. At present, people are mainly studying the problems of highway hardware construction, intelligence, networking and toll management, but there is little research on the management of expressway organizational cell-toll station. This paper takes X toll station as an example. Based on the relevant theories of management and fine standardization, this paper studies the fine management of X toll station in combination with domestic and foreign scientific research results. To make up for the deficiencies in management activities and meet the management needs of X toll station. At the same time, it can also provide some useful reference for the newly opened toll station. It is pointed out that the implementation of fine management in X toll station should be improved in the current management mode, and the following fine management objectives should be achieved: the error rate of charge business is controllable, the social and public satisfaction is high, and the staff and workers have strong enthusiasm for work. Establish brand service culture, complete emergency protection plan. However, there are still many differences between the actual situation and the meticulous management of X toll station, which are mainly reflected in the aspects of charge business, service control, performance management, standardization of public management, and the ability of emergency protection. In view of this, this paper proposes to strengthen the daily business training of staff and workers; to do a good job of logistics support for fee collection; to set up a leading group for performance appraisal; to strengthen performance appraisal training; to establish a feasible performance appraisal management system; to give full play to the incentive mechanism of performance appraisal; Do a good job of staff and workers ideological work; refinement of civilized service standards; improve the operation supervision system; carry out cultural construction of station area; multi-measures to ensure safe and smooth environment of station entrance; formulate emergency plan to ensure smooth management of X toll collection station.
【學位授予單位】：河北大學
【學位級別】：碩士
【學位授予年份】：2017
【分類號】：U491

【參考文獻】

相關(guān)期刊論文 前10條

1 楊勇弘;;收費站人力資源管理機制創(chuàng)新研究[J];中國集體經(jīng)濟;2017年07期

2 張偉;;關(guān)于新時期高速公路財務(wù)管理工作的幾點思考[J];知識經(jīng)濟;2017年04期

3 納日格勒;;試論高速公路收費站機電設(shè)備的監(jiān)控及可視化管理[J];中國高新技術(shù)企業(yè);2016年32期

4 韓冬;;開放式收費站管理的困境與出路[J];財經(jīng)界(學術(shù)版);2016年13期

5 章維寧;;高速公路收費站的員工績效考核淺析[J];人力資源管理;2016年06期

6 田野;;高速公路收費管理中存在的問題與解決對策[J];中國高新技術(shù)企業(yè);2016年14期

7 張浩明;;如何提高高速公路收費站基層管理者的管理水平[J];科技與企業(yè);2016年07期

8 儀雁;;論高速公路收費管理工作方法創(chuàng)新[J];現(xiàn)代國企研究;2016年06期

9 韓永剛;;加強高速公路收費站的管理[J];交通世界;2016年Z1期

10 韓永剛;;高速公路收費站管理系統(tǒng)基礎(chǔ)數(shù)據(jù)指標體系的構(gòu)建[J];交通世界(工程技術(shù));2015年12期

，

本文編號：2086519