【摘要】：簡化商務(wù)計劃是國際航空運輸協(xié)會近年來重點在全球機(jī)場推行的,用以改進(jìn)航空運輸效率,簡化旅客乘機(jī)流程,提升旅客滿意度。其推行得到了世界航空公司和機(jī)場的大力支持,目前其推出的100%電子客票已經(jīng)在全球范圍能實現(xiàn),據(jù)預(yù)計簡化商務(wù)計劃至少能為航空業(yè)每年減少18.1億美金的開支。中國民航市場正處于高速發(fā)展期,近十年每年旅客運輸周轉(zhuǎn)量基本保持到百分之十幾增長率,這樣高速發(fā)展的市場帶了大量的人流和物流,如何快速提升運輸效率,節(jié)約成本,成了必須考慮和解決的問題。 本文從便捷旅行項目內(nèi)容出發(fā),根據(jù)目前旅客自助服務(wù)發(fā)展趨勢,分析了旅客值機(jī)流程,條碼技術(shù)在目前值機(jī)方案中的利用情況,以及對自助值機(jī)項目在中國民航機(jī)場推廣情況。為了能進(jìn)一步深入推廣便捷旅行計劃中所提出的自助行李值機(jī),本文針對RFID技術(shù)在行李改善計劃中應(yīng)用,在對中國民航現(xiàn)行主流行李處理流程和行李處理系統(tǒng)進(jìn)行分析后,結(jié)合香港機(jī)場RFID應(yīng)用和北京首都機(jī)場RFID應(yīng)用案例,分析目前該技術(shù)如應(yīng)用于機(jī)場行李處理系統(tǒng)能帶來的好處與存在的問題,并提出必須針對不同機(jī)場考慮自身發(fā)展情況,采用不同的應(yīng)用模式,部分機(jī)場可以繼續(xù)觀望等待RFID應(yīng)用成本的進(jìn)一步降低。文章最后一部分,根據(jù)前文分析各子項目在我國發(fā)展情況,提出我國民用航空機(jī)場必須立足于本機(jī)場實際情況,在充分平衡成本與效益直接關(guān)系后,采取分步利用的實施,整合機(jī)場各駐場單位部門有效資源,促進(jìn)協(xié)作發(fā)展,以逐步提升機(jī)場整體服務(wù)能力。
[Abstract]:The simplified Business Plan has been implemented by the International Air Transport Association in recent years at airports around the world to improve air transport efficiency, simplify passenger travel processes, and enhance passenger satisfaction. With strong support from world airlines and airports, its 100 percent e-ticket launch is already available worldwide, with a simplified business plan expected to cut the industry's annual spending by at least $1.81 billion. China's civil aviation market is in a period of rapid development, and the annual turnover of passenger transport has basically remained at a rate of more than 10% per year. Such a rapidly developing market has brought a large number of people and logistics, how to quickly improve transport efficiency and save costs. It has become a problem that must be considered and solved. According to the development trend of passenger self-service, this paper analyzes the process of passenger check-in and the utilization of bar code technology in the current check-in scheme, according to the contents of the convenient travel project and the development trend of passenger self-service. As well as the self-service check-in project in China civil aviation airport promotion situation. In order to further popularize the self-help baggage check-in machine proposed in the convenient travel plan, this paper aims at the application of RFID technology in the baggage improvement plan, after analyzing the current mainstream baggage handling process and baggage handling system of CAAC. Based on the cases of RFID application in Hong Kong airport and RFID application in Beijing Capital Airport, this paper analyzes the benefits and problems that can be brought by the application of this technology to the airport baggage handling system, and points out that the development of different airports must be considered. With different application modes, some airports can wait and see further cost reduction of RFID application. In the last part of the article, according to the analysis of the development of each sub-project in our country, the author points out that the civil aviation airport of our country must be based on the actual situation of the airport, after fully balancing the direct relationship between the cost and the benefit, the implementation of the step by step utilization should be adopted. Integrate the effective resources of the airport units, promote the development of collaboration, and gradually enhance the overall airport service capacity.
【學(xué)位授予單位】：復(fù)旦大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2012
【分類號】：F562

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本文編號：2274286