本文選題：信息化績效 + 評價體系��； 參考：《遼寧科技大學》2012年碩士論文

【摘要】：在激烈的市場競爭環(huán)境中，為了適應多變的市場需求，企業(yè)管理者逐漸意識到信息技術（IT）已經成為企業(yè)組織提高競爭能力和競爭優(yōu)勢的主要途徑和手段。對于企業(yè)來講，信息化的浪潮既是嚴峻的考驗，更是一次千載難逢的機遇。 當前，我國汽車運輸企業(yè)的信息化建設也紛紛進入到實際應用階段，，許多企業(yè)借助IT來改善其經營方式和整體的運作。其中，汽車運輸企業(yè)信息化的內容主要有內部管理的信息化、人力資源管理的信息化以及客戶關系管理和供應鏈管理的信息化三個方面的內容。在信息化建設過程中，暴露出一些問題，企業(yè)無法對信息化績效進行及時有效的評估，這就導致企業(yè)的信息化投資無法得到可靠的衡量。 企業(yè)信息化具有滲透力、聚合力、增值力等特性決定了信息化績效評價的復雜性，本文認識到企業(yè)信息化績效評價的不僅僅是一種事后結果性的績效，而且還蘊含著企業(yè)運營優(yōu)化以及可持續(xù)性能力提升等過程績效。但是傳統(tǒng)的績效衡量體系往往基于財務角度，忽略對隱性收益，長期收益的評估，難以做到信息化過程和效果評價的統(tǒng)一。 所以，本文在平衡計分卡（BSC）的基礎上進行拓展和延伸，針對汽車運輸企業(yè)信息化的特點，從財務、客戶、內部過程、學習與成長四個角度構建信息化績效評價體系，實現(xiàn)評價過程和結果的統(tǒng)一。由于信息化績效評價過程中數據存在不確定性和灰色性，為了能夠真實地反映評價指標的客觀內容，并且確保描述各個評價指標的等級信息都能發(fā)揮作用，本文提出了基于灰色理論的模糊綜合評價模型。 最后，本文將構建的信息化績效評價指標體系和綜合評價模型應用到某汽車運輸企業(yè)中，在一定程度上驗證了模型的有效性和合理性。
[Abstract]:In the fierce market competition environment, in order to adapt to the changing market demand, enterprise managers gradually realize that information technology (IT) has become the main way and means for enterprises to improve their competitive ability and competitive advantage. For enterprises, the tide of information is not only a severe test, but also a once-in-a-lifetime opportunity. At present, the informationization construction of automobile transportation enterprises in our country has also entered into the practical application stage one after another. Many enterprises use IT to improve their operation mode and the whole operation. Among them, the content of automobile transportation enterprise information mainly includes the information of internal management, human resource management, customer relationship management and supply chain management. In the process of informatization construction, some problems are exposed, and the enterprise can not evaluate the informatization performance in a timely and effective manner, which leads to the enterprise's information investment can not be reliably measured. Enterprise informatization has the characteristics of permeability, convergence, value-added and so on, which determines the complexity of informatization performance evaluation. This paper recognizes that enterprise informatization performance evaluation is not only a kind of after-result performance. It also contains process performance such as optimization of enterprise operation and promotion of sustainability ability. However, the traditional performance measurement system is often based on the financial perspective, neglecting the evaluation of implicit income and long-term income, it is difficult to achieve the integration of information process and effect evaluation. Therefore, based on the balanced Scorecard (BSC), this paper develops and extends the informatization performance evaluation system based on the characteristics of automobile transportation enterprises from the aspects of finance, customer, internal process, learning and growth. Unifying the evaluation process and results. Because of the uncertainty and grey of the data in the process of information performance evaluation, in order to reflect the objective content of the evaluation index, and ensure that the grade information describing each evaluation index can play a role. This paper presents a fuzzy comprehensive evaluation model based on grey theory. Finally, this paper applies the information performance evaluation index system and the comprehensive evaluation model to a certain automobile transportation enterprise, to a certain extent, verifies the validity and rationality of the model.
【學位授予單位】：遼寧科技大學
【學位級別】：碩士
【學位授予年份】：2012
【分類號】：F270.7;F512.6

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