本文選題：客運組織　切入點：培訓　出處：《北京交通大學》2012年碩士論文

【摘要】：面對競爭激烈的旅客運輸市場,高速鐵路的建設與發(fā)展使我國鐵路行業(yè)的核心競爭力得到了迅速提升,但要全面提高客運服務質量,必須進一步加強客運組織工作和人員素質培養(yǎng),因為既有鐵路鍛煉出來的人才隊伍素質很難滿足高速鐵路新技術、新設備、新標準的要求。培訓是提升技能的重要方法,但我國高速鐵路尚未形成一套完整的客運組織培訓體系。如何高效的組織培訓知識,建立標準化的培訓知識體系,指導培訓系統(tǒng)的研究開發(fā),實現無差別,快速常態(tài)化的培訓,全面提高從業(yè)人員的專業(yè)素質,已成為鐵路部門急待解決的問題。本文針對新形勢下我國高速鐵路培訓設施和培訓系統(tǒng)相對落后的現狀,對高速鐵路客運組織培訓中知識組織、知識培訓計劃、培訓系統(tǒng)結構設計等問題進行了研究與探索,主要內容如下： 1、根據高速鐵路客運組織的主要內容與特點,進行了新形勢下我國高速鐵路客運組織培訓的需求分析。 2、應用崗位勝任力理論,對高速鐵路客運組織主要工作崗位職責和作業(yè)流程進行了系統(tǒng)分析。建立了客運組織主要崗位勝任力模型和勝任力評價體系,得出影響崗位勝任力的主要因素,在此基礎上建立了基于勝任力的培訓知識體系。 3、在客運組織知識體系分析的基礎上,根據知識之間的關聯關系,應用網絡理論與方法進行知識組織研究。為滿足培訓系統(tǒng)自主性和智能化要求,運用廣度優(yōu)先搜索算法對崗位知識抽取問題進行了研究,采用改進加權拓撲排序算法對知識培訓計劃的制定方法進行了研究。 4、結合目前高速鐵路知識培訓系統(tǒng)的現狀和知識組織要求,進行了培訓系統(tǒng)的框架設計,包括系統(tǒng)設計目標、功能模塊、系統(tǒng)流程、整體框架和數據庫設計,可以支持后續(xù)相應軟件的開發(fā)。 本文對我國高速鐵路客運組織培訓系統(tǒng)的研究進行了一些有益的嘗試和探索,希望所得結論對實現崗位知識培訓的智能化有參考作用,能為全國高速鐵路客運組織系統(tǒng)的人才培訓提供借鑒。
[Abstract]:In the face of the fierce competition in the passenger transport market, the construction and development of high-speed railway has rapidly promoted the core competitiveness of the railway industry in China, but it is necessary to improve the quality of passenger transport services in an all-round way. It is necessary to further strengthen the work of passenger transport organization and the training of personnel quality, because the quality of the personnel trained by the existing railways is very difficult to meet the requirements of new technologies, new equipment, and new standards for high-speed railway. Training is an important method for upgrading skills. However, China's high-speed railway has not yet formed a complete training system for passenger transport. How to efficiently organize training knowledge, establish standardized training knowledge system, guide the research and development of training system, and realize the training of no difference and fast normalization. It has become an urgent problem for railway departments to improve the professional quality of employees in an all-round way. In view of the fact that the training facilities and training system of high-speed railway in China are relatively backward under the new situation, the knowledge organization in high-speed railway passenger transport organization training is introduced in this paper. Knowledge training plan, training system structure design and other issues are studied and explored. The main contents are as follows:. 1. According to the main contents and characteristics of the high speed railway passenger transport organization, this paper analyzes the demand of the high speed railway passenger transport organization training in our country under the new situation. 2. Applying post competence theory, this paper systematically analyzes the main post responsibility and operation flow of high speed railway passenger transport organization, and establishes the competency model and competency evaluation system of passenger transport organization. The main factors influencing post competence are obtained, and the training knowledge system based on competency is established. 3. Based on the analysis of the knowledge system of passenger transport organization, the network theory and method are applied to study the knowledge organization according to the relationship between the knowledge. In order to meet the requirements of autonomy and intelligence of the training system, The problem of job knowledge extraction is studied by using breadth-first search algorithm, and the method of making knowledge training plan is studied by using the improved weighted topological sorting algorithm. 4. According to the current situation of high-speed railway knowledge training system and the requirement of knowledge organization, the frame design of the training system is carried out, including the system design goal, the function module, the system flow, the whole frame and the database design. Can support the subsequent development of the corresponding software. In this paper, some useful attempts and explorations have been made on the research of the training system of passenger transport organization of high-speed railway in China, and the conclusions can be used as reference to realize the intelligentization of post knowledge training. It can provide reference for the personnel training of the national high-speed railway passenger transport organization system.
【學位授予單位】：北京交通大學
【學位級別】：碩士
【學位授予年份】：2012
【分類號】：U293.1

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本文編號：1654974