【摘要】：在國際市場競爭日趨激烈的今天,全球貿(mào)易不斷變化,全新市場對傳統(tǒng)生產(chǎn)銷售方式帶來不斷沖擊,為應對這種變化,企業(yè)必須降低產(chǎn)品成本,同時又要在整個企業(yè)運作過程中使產(chǎn)品達到安全和質(zhì)量標準以及不同市場的法規(guī)要求。當這些挑戰(zhàn)和壓力出現(xiàn)在企業(yè)面前的時候,第三方檢測和認證服務(wù)機構(gòu)成為企業(yè)的解決問題的首選,因為它可以為企業(yè)提供不可或缺的有力支持并且可以發(fā)展為企業(yè)可靠的合作伙伴。本文的研究對象為第三方認證服務(wù)機構(gòu)的EPA認證項目流程,以流程管理理論為基礎(chǔ),對第三方認證服務(wù)機構(gòu)EPA認證項目的主流程和實驗室測試子流程進行研究分析。通過對認證流程實際運作過程的分析,找到目前第三方認證服務(wù)機構(gòu)EPA認證項目管理流程中存在的問題,隨后對管理流程進行流程優(yōu)化與再造,并且通過實例證明方法的可行性。在市場競爭日趨激烈的今日,為第三方認證服務(wù)機構(gòu)探索一條發(fā)展之路。論文首先對流程管理的起源及發(fā)展、自身本質(zhì)特征、常用優(yōu)化方法和在實施過程中應該遵循的原則等進行了介紹,通過描述分析第三方認證服務(wù)機構(gòu)EPA認證項目的管理流程現(xiàn)狀,指出對于流程的優(yōu)化與再造的重要性與緊迫性。論文重點研究了EPA認證的主流程和實驗室測試子流程,分析了影響項目生命周期和項目組作業(yè)效率低下的原因,對冗余、不增值的活動進行了簡化、合并,并運用實例對流程優(yōu)化與再造的效果進行評價,提出了一些改進的建議。
[Abstract]:With the increasingly fierce competition in the international market today, the global trade is constantly changing, the new market has brought the continuous impact on the traditional production and sales methods, in order to cope with this change, enterprises must reduce the cost of products. At the same time, it is necessary to make the product meet safety and quality standards and different market regulations in the whole operation of the enterprise. When these challenges and pressures arise in front of the enterprise, third-party inspection and certification services become the first choice for the solution of the enterprise's problems. Because it can provide the indispensable strong support for the enterprise and can develop into a reliable partner of the enterprise. The research object of this paper is the EPA certification project flow of the third-party certification service organization. Based on the theory of process management, the main process and the laboratory test sub-process of the third-party certification service organization EPA certification project are studied and analyzed. Through the analysis of the actual operation process of the certification process, this paper finds out the problems existing in the current EPA certification project management process of the third-party certification service organization, and then optimizes and rebuilds the management process. The feasibility of the method is proved by an example. In the increasingly fierce market competition today, for the third-party certification services to explore a road to development. First of all, the paper introduces the origin and development of process management, its own essential characteristics, the commonly used optimization methods and the principles that should be followed in the process of implementation, and so on. By describing and analyzing the status quo of the management process of the EPA certification project of the third-party certification service organization, this paper points out the importance and urgency of the optimization and reengineering of the process. This paper focuses on the main process of EPA certification and the sub-process of laboratory testing, analyzes the reasons that affect the life cycle of the project and the low efficiency of the project team, and simplifies and merges the redundant and non-value-added activities. An example is used to evaluate the effect of process optimization and reengineering, and some suggestions for improvement are put forward.
【學位授予單位】：天津大學
【學位級別】：碩士
【學位授予年份】：2014
【分類號】：F203

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本文編號：2456958