【摘要】：隨著我國市場經(jīng)濟日益發(fā)展和市場機制的不斷完善，企業(yè)競爭日趨激烈，而競爭的核心是人才的競爭，人力資源管理的地位日益突出�？冃Ч芾硎侨肆Y源管理中的關(guān)鍵環(huán)節(jié)，員工在企業(yè)的經(jīng)營中具有重要作用。如何建立科學(xué)、合理和有效的績效考核體系，指導(dǎo)員工的工作行為，提高其積極性、主動性，實現(xiàn)企業(yè)目標，是企業(yè)一直探索的問題。 本文主要采用理論與實證研究相結(jié)合的方法，以龍陽國際酒店為研究對象，分析了酒店員工（包括普通員工和管理者）績效考核管理現(xiàn)狀、績效考核方案改進設(shè)計、績效考核方案的實施。首先運用規(guī)范的研究方法對國內(nèi)外研究成果進行歸納，在論述平衡計分卡和目標管理等理論基礎(chǔ)上提出本文的研究思路和研究框架。其次，對龍陽國際酒店發(fā)展和考核現(xiàn)狀進行了仔細分析，指出存在問題，為下文解決方案的提出做好準備。再次，運用已有績效考核方法，提出績效考核方案改進的原則和量表設(shè)計、考核流程設(shè)計以及考核結(jié)果的運用。最后，，指出績效考核改進方案實施的保障措施和支撐體系，并對績效考核結(jié)果進行有效評價。 在總結(jié)現(xiàn)有考核體系的基礎(chǔ)上，本文有針對性地對現(xiàn)有員工績效考核體系進行調(diào)整，設(shè)計解決方案，建立了績效流程管理體系、團隊績效考核體系等。通過該調(diào)整方案能夠進一步調(diào)動員工工作積極性和創(chuàng)造性，提高員工工作熱情和責任心，促進員工創(chuàng)造更大績效。本文是是績效管理理論及績效考核在實踐中的一次應(yīng)用，旨在為湖南龍陽國際大酒店提供一點參考，希望能提升公司績效考核的科學(xué)性與合理性，同時也希望能夠?qū)ν刑峁┮欢ǖ慕梃b意義。
[Abstract]:With the development of market economy and the perfection of market mechanism, the competition of enterprises is becoming more and more fierce, and the core of competition is the competition of talents, and the position of human resource management is becoming more and more prominent. Performance management is a key link in human resource management, and employees play an important role in the management of enterprises. How to establish a scientific, reasonable and effective performance appraisal system, guide the employee's work behavior, improve their enthusiasm, initiative and realize the enterprise's goal, is the question that the enterprise has been exploring all the time. This paper mainly adopts the method of combining theory and empirical research, taking Longyang International Hotel as the research object, analyzes the present situation of performance appraisal management of hotel staff (including ordinary employees and managers), and the improvement design of performance appraisal scheme. Implementation of performance appraisal program. Firstly, the research results at home and abroad are summarized by using normative research methods, and the research ideas and research framework of this paper are put forward on the basis of the theory of balanced scorecard and goal management. Secondly, the present situation of development and assessment of Longyang International Hotel is analyzed carefully, and the existing problems are pointed out in order to prepare for the following solutions. Thirdly, using the existing performance appraisal methods, this paper puts forward the principles of performance appraisal scheme improvement and the design of the scale, the evaluation process design and the application of the evaluation results. Finally, the paper points out the safeguard measures and supporting system of performance appraisal improvement scheme, and evaluates the result of performance appraisal effectively. On the basis of summarizing the existing appraisal system, this paper adjusts the existing employee performance appraisal system, designs the solution, establishes the performance process management system, the team performance appraisal system and so on. Through the adjustment scheme, we can further mobilize the enthusiasm and creativity of the staff, improve the enthusiasm and responsibility of the staff, and promote the staff to create greater performance. This paper is an application of performance management theory and performance appraisal in practice, in order to provide a little reference for Hunan Longyang International Hotel, hoping to improve the scientific and reasonable performance appraisal of the company. At the same time, I also hope to be able to provide some reference to peers.
【學(xué)位授予單位】：湖南大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2013
【分類號】：F719;F272.92

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