【摘要】：隨著計(jì)算機(jī)、互聯(lián)網(wǎng)技術(shù)的飛速發(fā)展,以及社會分工的不斷細(xì)化,信息技術(shù)外包(IT Outsourcing)服務(wù)已被越來越多的企業(yè)信息化建設(shè)或電子政務(wù)建設(shè)所認(rèn)可并不斷得以重視。管理學(xué)大師彼得·德魯克就曾預(yù)言：“在企業(yè)活動中,那些僅僅支持企業(yè)后臺活動,卻不會為企業(yè)創(chuàng)造營業(yè)價值的工作,都可以采用外包的形式交由外部企業(yè)去做”。然而,相對于傳統(tǒng)項(xiàng)目,IT項(xiàng)目自身顯然要更復(fù)雜得多,這些都導(dǎo)致信息技術(shù)外包將而臨更多多變的風(fēng)險因素。因此,科學(xué)識別和評估IT外包風(fēng)險無疑具有重要意義。 本文首先以承包企業(yè)提供IT外包服務(wù)為研究對象,綜合文獻(xiàn)研究,以現(xiàn)有IT外包理論為依據(jù),按照IT外包活動過程中風(fēng)險可能的來源(客戶、交易過程、服務(wù)商)系統(tǒng)、全面地定義了承包IT服務(wù)的27個風(fēng)險因素；其次,借助北京市哲學(xué)社會科學(xué)規(guī)劃項(xiàng)目“北京地區(qū)IT服務(wù)外包產(chǎn)業(yè)升級路徑研究”的支持,采用問卷調(diào)查方法對北京地區(qū)IT外包企業(yè)展開問卷調(diào)查,包括企業(yè)基本信息以及采用5分制打分方法,針對風(fēng)險因素對IT外包服務(wù)的影響程度進(jìn)行打分,使用SPSS軟件統(tǒng)計(jì)問卷調(diào)查結(jié)果,并進(jìn)行因子分析,得出七大類風(fēng)險因子,以及用七個大類風(fēng)險因子表示的整個IT外包項(xiàng)目風(fēng)險值的線性表達(dá)式,從中可以看出每個大類風(fēng)險因子對整個項(xiàng)目風(fēng)險不同的影響程度；接著,對因子分析得出的大類風(fēng)險因子,采用風(fēng)險矩陣方法對IT服務(wù)外包風(fēng)險進(jìn)行評估。運(yùn)用風(fēng)險矩陣軟件Risk Matrix客觀計(jì)算得出的Borda值對風(fēng)險因子的等級進(jìn)行排序,得出各風(fēng)險因子對IT外包服務(wù)影響等級。 通過實(shí)證方法相互印證,使IT外包服務(wù)風(fēng)險因素及其影響關(guān)系體系更為清晰,增強(qiáng)了實(shí)證結(jié)果的信度。
[Abstract]:With the rapid development of computer and Internet technology, and the continuous refinement of social division of labor, information technology outsourcing (IT Outsourcing) service has been recognized by more and more enterprise information construction or e-government construction and has been paid more and more attention. Peter Drucker, the master of management, once predicted: "in the enterprise activities, those only supporting the backstage activities of enterprises, but not creating business value for enterprises, can use the form of outsourcing to external enterprises to do." However, IT projects themselves are obviously much more complex than traditional IT projects, all of which lead to more volatile risk factors for IT outsourcing. Therefore, scientific identification and evaluation of IT outsourcing risk is undoubtedly of great significance. First of all, this paper takes contracting enterprises to provide IT outsourcing services as the research object, synthesizes the literature research, based on the existing IT outsourcing theory, according to the possible sources of risk (customer, transaction process, service provider) system in the process of IT outsourcing activities. The 27 risk factors of contracting IT services are fully defined. Secondly, with the support of Beijing's philosophy and social science planning project "Beijing area IT Service Outsourcing Industry upgrade path Research", A questionnaire survey was conducted on the IT outsourcing enterprises in Beijing, including the basic information of the enterprises and the 5-point scoring method, and the impact of risk factors on the IT outsourcing service was evaluated. By using the SPSS software to analyze the results of questionnaire survey and factor analysis, seven kinds of risk factors are obtained, and the linear expression of the risk value of the whole IT outsourcing project expressed by the seven categories of risk factors is obtained. We can see that each kind of risk factors have different influence on the risk of the whole project. Then, the risk matrix method is used to evaluate the risk of IT service outsourcing. The risk matrix software Risk Matrix is used to calculate the Borda value objectively to rank the risk factor, and the influence level of each risk factor on IT outsourcing service is obtained. The empirical method verifies each other, which makes the risk factors of IT outsourcing service and its influence relation system more clear, and enhances the reliability of the empirical results.
【學(xué)位授予單位】：北京林業(yè)大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2012
【分類號】：F224;F719;F426.672

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