本文選題：投遞網(wǎng)絡 + 流程優(yōu)化　； 參考：《哈爾濱工業(yè)大學》2017年碩士論文

【摘要】：郵政業(yè)作為我國重要的基礎性產業(yè),在國民經(jīng)濟發(fā)展中,扮演著重要的角色,發(fā)揮著極其重要的作用。郵政投遞網(wǎng)是郵件處理四大過程中最末稍的環(huán)節(jié),也是郵政公共資源最重要的組成部分,是實現(xiàn)郵政生產和服務的基礎。因此,投遞網(wǎng)服務的質量直接影響到客戶對郵政服務質量的評價。隨著經(jīng)濟的快速發(fā)展,以及電子商務在各行各業(yè)的廣泛應用,人們的消費模式隨之發(fā)生了變化,越來越多的居民消費依賴于網(wǎng)絡購物,擴大的網(wǎng)絡消費規(guī)模,使郵政業(yè)務量有了較快的增長。郵政投遞業(yè)務量的快速增長對投遞服務提出了更高的要求,傳統(tǒng)的投遞網(wǎng)絡和投遞模式無法滿足顧客個性化、商業(yè)化、高附加值的服務需求,而且嚴重制約了郵政企業(yè)的進一步發(fā)展。如何加快鶴崗郵政投遞網(wǎng)絡建設、優(yōu)化業(yè)務處理流程,提升投遞服務能力和質量,是鶴崗郵政亟待解決的問題。本文主要運用業(yè)務流程優(yōu)化的基本理論,采用文獻檢索、理論結合實際、總結歸納和比較分析法的方法,全面、系統(tǒng)地剖析了鶴崗郵政投遞網(wǎng)絡流程現(xiàn)狀并對其進行分析,發(fā)現(xiàn)了鶴崗郵政投遞網(wǎng)絡流程中存在的投遞能力嚴重不足、投遞隊伍不穩(wěn)定,結構不合理、信息化程度不高等問題。在研究中結合鶴崗郵政的戰(zhàn)略目標,針對投遞網(wǎng)絡及流程中存在的問題,提出了鶴崗郵政投遞網(wǎng)絡流程優(yōu)化方案。論文最后論述了通過信息化保障措施、人力資源保障措施、后勤管理保障措施,以及投遞管理規(guī)范等投遞網(wǎng)絡流程優(yōu)化實施的保障措施。本文主要以鶴崗市郵政投遞系統(tǒng)作為研究對象,利用業(yè)務流程優(yōu)化的相關理論作為研究的理論基礎,運用流程管理的方法對鶴崗郵政投遞網(wǎng)絡流程進行優(yōu)化研究,以此解決鶴崗郵政投遞網(wǎng)絡不科學、工作效率低的問題,實現(xiàn)提升鶴崗郵政品牌影響力、提高企業(yè)核心競爭力以及降低企業(yè)成本、增加企業(yè)效益的目標。
[Abstract]:As an important basic industry in China, post office plays an important role and plays an extremely important role in the development of national economy. Postal delivery network is the last step in the four major processes of mail processing and the most important component of postal public resources. It is also the basis of realizing postal production and service. Therefore, the quality of delivery network service directly affects the evaluation of postal service quality. With the rapid development of economy and the wide application of electronic commerce in various industries, people's consumption patterns have changed, more and more residents rely on online shopping, and expand the scale of online consumption. So that postal business volume has a relatively rapid growth. The rapid growth of postal delivery business has put forward higher requirements for delivery services. The traditional delivery network and delivery mode can not meet the needs of personalized, commercial and high value-added services. And seriously restricted the further development of postal enterprises. How to speed up the construction of Hegang postal delivery network, optimize the business process, improve the delivery service capacity and quality, is the urgent problem of Hegang Post. This article mainly uses the basic theory of business process optimization, adopts the literature retrieval, the theory unifies the practice, summarizes the induction and the comparison analysis method, comprehensively, systematically analyzes the Hegang postal delivery network flow present situation and carries on the analysis to it. It is found that the delivery capacity of Hegang postal delivery network is seriously insufficient, the delivery team is unstable, the structure is unreasonable, and the level of information is not high. According to the strategic goal of Hegang Post and the problems existing in the delivery network and flow, the optimization scheme of Hegang post delivery network is put forward in this paper. Finally, the paper discusses the security measures of optimizing the delivery network flow through information security measures, human resources security measures, logistics management safeguards, and delivery management standards. This paper mainly takes the post delivery system of Hegang as the research object, using the relevant theory of business process optimization as the theoretical basis of the research, using the method of process management to optimize the network flow of Hegang postal delivery. In order to solve the problem of unscientific delivery network and low working efficiency, Hegang Post achieves the goal of promoting the influence of Hegang Post brand, improving the core competitiveness of enterprises, reducing the cost of enterprises and increasing the efficiency of enterprises.
【學位授予單位】：哈爾濱工業(yè)大學
【學位級別】：碩士
【學位授予年份】：2017
【分類號】：F618

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本文編號：2088892