本文選題：網(wǎng)絡(luò)消費(fèi) + 糾紛　； 參考：《海南大學(xué)》2017年碩士論文

【摘要】：隨著網(wǎng)絡(luò)時(shí)代的到來,網(wǎng)絡(luò)消費(fèi)應(yīng)運(yùn)而生,新的消費(fèi)模式即電子商務(wù)蓬勃發(fā)展,它以新的消費(fèi)觀念和消費(fèi)方式給人們的生活帶來了巨大的變化。然而網(wǎng)絡(luò)消費(fèi)的虛擬性、全球性、電子化的特點(diǎn),也給網(wǎng)絡(luò)消費(fèi)者權(quán)益保護(hù)帶來了巨大的挑戰(zhàn)。本文通過對(duì)傳統(tǒng)的線下糾紛解決方式及新興的網(wǎng)上糾紛解決方式的分析與研究,展開了對(duì)網(wǎng)絡(luò)消費(fèi)糾紛在線仲裁的探討。全文分為四個(gè)部分:第一部分是概述網(wǎng)絡(luò)消費(fèi)糾紛和在線仲裁。文章詳細(xì)論述了網(wǎng)絡(luò)消費(fèi)糾紛的主要類型和特征,網(wǎng)絡(luò)消費(fèi)者知情權(quán)難保障、公平交易權(quán)難落實(shí)、求償權(quán)難實(shí)現(xiàn)以及糾紛難解決、訴訟成本高等問題普遍存在,很大程度上損害了消費(fèi)者的合法權(quán)利,也限制了網(wǎng)絡(luò)消費(fèi)的進(jìn)一步發(fā)展。分析我國(guó)消費(fèi)糾紛解決機(jī)制的現(xiàn)狀與成因,為后文提出網(wǎng)絡(luò)消費(fèi)糾紛在線仲裁提供背景知識(shí)的支持。同時(shí)也對(duì)在線仲裁的發(fā)展和主要特點(diǎn)進(jìn)行論述,點(diǎn)明其重要性。第二部分是網(wǎng)絡(luò)消費(fèi)糾紛在線仲裁的必要性和可行性,在線仲裁主要利用網(wǎng)絡(luò)技術(shù)從而可以實(shí)現(xiàn)無時(shí)間限制無國(guó)界地處理糾紛,從比較分析的角度,綜合分析了訴訟和替代性爭(zhēng)議解決方式的不足和局限性,闡明了在線仲裁在解決網(wǎng)絡(luò)消費(fèi)糾紛中的優(yōu)勢(shì)和可行性。而我國(guó)網(wǎng)絡(luò)技術(shù)的快速發(fā)展和相關(guān)實(shí)踐經(jīng)驗(yàn)為我國(guó)建立在線仲裁機(jī)制和繁榮網(wǎng)絡(luò)消費(fèi)市場(chǎng)提供了保障。第三部分重在借鑒美國(guó)、日本以及歐盟的立法實(shí)踐,對(duì)于美國(guó)的在線法庭、日本的在線購(gòu)物信賴標(biāo)章制度以及歐盟的歐洲消費(fèi)者網(wǎng)絡(luò)中心等先進(jìn)制度的考察,進(jìn)一步闡述在線仲裁在解決網(wǎng)絡(luò)消費(fèi)爭(zhēng)議中的重要意義和作用。對(duì)于域外發(fā)達(dá)國(guó)家的在在線糾紛解決機(jī)制方面的發(fā)展,吸取其成功的經(jīng)驗(yàn)并學(xué)習(xí)其先進(jìn)制度,對(duì)我國(guó)在線仲裁的發(fā)展和構(gòu)建作出啟示。我國(guó)在構(gòu)建在線仲裁制度時(shí)要完善立法、重視裁決的執(zhí)行和尋求國(guó)際合作。第四部分,提出我國(guó)網(wǎng)絡(luò)消費(fèi)糾紛在線仲裁機(jī)制的具體構(gòu)想。根據(jù)前面的分析,本文對(duì)我國(guó)網(wǎng)絡(luò)消費(fèi)糾紛在線仲裁的具體操作方案作了初步的研究。對(duì)于如何應(yīng)用在線仲裁,在線仲裁網(wǎng)站的管理和仲裁員的條件,以及在線仲裁的協(xié)議、仲裁程序中的在線仲裁申請(qǐng)和文書的送達(dá)、在線仲裁的執(zhí)行過程以及相關(guān)配套措施進(jìn)行了全面的論證。并提出了采取信譽(yù)標(biāo)記、限制市場(chǎng)準(zhǔn)入以及在線裁決執(zhí)行基金等措施保障在線仲裁的履行。
[Abstract]:With the arrival of the network age, the network consumption came into being, and the new consumption pattern, namely, the vigorous development of electronic commerce, brought great changes to people's life with the new consumption concept and consumption mode. However, the virtual, global and electronic characteristics of network consumption also bring great challenges to the protection of network consumers' rights and interests. Based on the analysis and research of the traditional offline dispute resolution and the emerging online dispute resolution, this paper discusses the online arbitration of online consumer disputes. The paper is divided into four parts: the first part is an overview of online consumer disputes and online arbitration. This paper discusses in detail the main types and characteristics of network consumption disputes, such as the difficulty of protecting the right to know of network consumers, the difficulty of carrying out the right to fair trade, the difficulty of realizing the right to claim compensation, the difficulty of resolving disputes, the high cost of litigation, and so on. To a large extent, it damages the legitimate rights of consumers and restricts the further development of Internet consumption. This paper analyzes the present situation and causes of consumer dispute resolution mechanism in China, and provides background knowledge for online arbitration of online consumption dispute. At the same time, the development and main characteristics of online arbitration are discussed, and the importance of online arbitration is pointed out. The second part is the necessity and feasibility of online arbitration of online consumer disputes. This paper comprehensively analyzes the shortcomings and limitations of litigation and alternative dispute resolution, and expounds the advantages and feasibility of online arbitration in resolving online consumption disputes. The rapid development of China's network technology and relevant practical experience provide a guarantee for the establishment of online arbitration mechanism and the prosperity of online consumer market. The third part focuses on drawing lessons from the legislative practice of the United States, Japan and the European Union, and examines the advanced systems such as the United States online courts, the online shopping trust stamp system in Japan and the European Consumer Network Center of the European Union. Further expounds the important significance and function of online arbitration in resolving online consumption disputes. For the development of online dispute resolution mechanism in overseas developed countries, we can learn from its successful experience and learn from its advanced system, which will enlighten the development and construction of online arbitration in our country. Our country should perfect legislation, attach importance to the enforcement of adjudication and seek international cooperation when constructing online arbitration system. The fourth part, put forward the concrete conception of online arbitration mechanism of network consumption dispute in our country. According to the previous analysis, this paper makes a preliminary study on the specific operation scheme of online arbitration of online consumer disputes in China. How to apply online arbitration, the management of online arbitration websites and the conditions of arbitrators, as well as agreements for online arbitration, online arbitration applications and the delivery of documents in arbitration proceedings, The implementation process of online arbitration and related supporting measures are fully demonstrated. Some measures, such as credit label, restriction of market access and online award enforcement fund, are put forward to guarantee the implementation of online arbitration.
【學(xué)位授予單位】：海南大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2017
【分類號(hào)】：D923.8

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