本文選題：平安財險 + 車險理賠�。� 參考：《廣西大學》2014年碩士論文

【摘要】：平安財險江西分公司自2003年建立以來,在十年的時間里取得了驕人成績,在車險領域一躍成為江西最具社會影響力的企業(yè)之一。 筆者在多年的基層保險工作實踐中,在感受平安財險飛速發(fā)展的同時,也觀察到其在車險經營過程中有不少不足之處。通過實際觀察和內部統(tǒng)計數據分析,筆者發(fā)現該公司車險運作仍舊存在許多問題,團隊的整體工作氛圍偏于緊張,對員工的人文關懷不夠,在工作中還偶爾出現規(guī)章制度落實不力的現象。部門的整體狀況與其他業(yè)內優(yōu)秀團隊相比,還有一定差距。造成這一結果的原因主要在于部門管理層的功利思想過重,不重視對先進公司文化和經營理念的構建,在部門的實際運作中也缺乏高效穩(wěn)健的運營機制,此外,在員工薪酬待遇等等方面也存在不合理之處。 基于此,筆者結合國內外先進保險理賠經驗,對該公司車險部的管理工作提出針對性的改進意見。首先在企業(yè)經營理念方面,應該學習借鑒國外先進車險理賠經驗,如美國車險業(yè)一直倡導的自由與競爭思想、英國車險業(yè)堅持的科學及嚴謹理念和日本保險業(yè)的社會服務意識等,用先進的思想引領企業(yè)的發(fā)展；其次,在企業(yè)的具體運作方面,應該向國內其他優(yōu)秀保險公司學習,努力構建一支素質較高、專業(yè)過硬的學者型管理隊伍,為企業(yè)制定穩(wěn)健而長效的發(fā)展機制,以及改進公司的理賠服務水平等,以提高企業(yè)在行業(yè)內的綜合競爭力。 在具體政策制定上,應該有針對性地著眼于提升員工整體素質、優(yōu)化企業(yè)管理體制、提高員工工作效率、加強企業(yè)管理層社會服務意識以及構建符合企業(yè)實際需求的公司文化等方面。同時要有意識地調整和改善普通員工與企業(yè)管理層之間的關系,防止不良風氣的沾染,努力構建一個和諧溫馨的理賠工作團隊。
[Abstract]:Since the establishment of Pingan property Insurance Jiangxi Branch in 2003, it has made remarkable achievements in ten years, and has become one of the most influential enterprises in Jiangxi Province in the field of auto insurance. In the practice of grass-roots insurance for many years, the author observes that there are many deficiencies in the process of vehicle insurance management while experiencing the rapid development of Ping an property insurance. Through actual observation and analysis of internal statistical data, the author finds that there are still many problems in the operation of auto insurance in this company, the overall working atmosphere of the team is on the side of tension, and the humanistic care for employees is not enough. In the work also occasionally appear the phenomenon of weak implementation of the rules and regulations. The overall situation of the department and other excellent teams in the industry, there is a certain gap. The main reasons for this result lie in the excessive utilitarian thinking of the department management, the neglect of the construction of advanced company culture and business philosophy, and the lack of efficient and stable operation mechanism in the actual operation of the department. In employee salary treatment and so on aspect also has the unreasonable place. Based on this, the author puts forward some suggestions to improve the management of auto insurance department based on the experience of advanced insurance claims at home and abroad. First of all, in terms of business philosophy, we should learn from the experience of foreign advanced auto insurance claims, such as the idea of freedom and competition that the American auto insurance industry has been advocating all the time. The British auto insurance industry adheres to scientific and rigorous concepts and the social service consciousness of the Japanese insurance industry, and so on, leading the development of enterprises with advanced ideas. Secondly, in terms of the specific operation of the enterprises, we should learn from other excellent domestic insurance companies. In order to improve the comprehensive competitiveness of enterprises in the industry, we should try to build a high-quality, professional and excellent management team of the scholarly, formulate a steady and long-term development mechanism for enterprises, and improve the service level of claims. With regard to the formulation of specific policies, we should aim at improving the overall quality of employees, optimizing the management system of enterprises, and improving the work efficiency of employees. Strengthen the social service consciousness of the management and construct the corporate culture which meets the actual needs of the enterprise. At the same time, we should consciously adjust and improve the relationship between the common employees and the management of the enterprise, prevent the bad atmosphere from being contaminated, and strive to build a harmonious and warm claim settlement team.
【學位授予單位】：廣西大學
【學位級別】：碩士
【學位授予年份】：2014
【分類號】：F842.634

【參考文獻】

相關期刊論文 前9條

1 孫維偉;張連增;;ZAIG模型在車險定價中的應用研究[J];保險研究;2013年04期

2 陳頡;張瓊;;論當今中國保險業(yè)的客戶滿意度[J];科技廣場;2010年02期

3 馬璐瑤;周延;;中外車險理賠服務模式比較研究[J];科技創(chuàng)業(yè)月刊;2012年11期

4 段艷萍;;試論車險理賠難的癥結及對策[J];經濟師;2012年12期

5 聶建華;;強化機動車輛承保理賠管理 提高車險經營效益[J];科技信息;2009年19期

6 叢旭;;車險人傷理賠管理現狀淺析[J];上海保險;2012年01期

7 林婕;;試析車險理賠的道德風險及防范[J];上海保險;2013年02期

8 王素霞;;歐美車輛理賠面面觀[J];汽車與安全;2006年04期

9 喬秀斐;;我國車險理賠問題分析[J];中國證券期貨;2012年10期

，

本文編號：1924656