本文關鍵詞：基于工業(yè)工程的某高校財務大廳工作改進研究　出處：《山東大學》2012年碩士論文　論文類型：學位論文

  更多相關文章： 高校財務 工業(yè)工程 流程優(yōu)化 現(xiàn)場管理 服務質(zhì)量 效率

【摘要】：高校職能的充分發(fā)揮需要財務部門的有效支持,財務部門的服務質(zhì)量和服務效率會受多種因素的影響。工業(yè)工程產(chǎn)生以來,經(jīng)過百余年發(fā)展,已經(jīng)形成全面的理論和方法體系,包括基礎工業(yè)工程和現(xiàn)代工業(yè)工程技術(shù),應用領域從生產(chǎn)制造業(yè)擴展到包括服務業(yè)在內(nèi)的其他很多行業(yè),成為各行業(yè)、各種組織提高效率、降低成本的有效方法,但工業(yè)工程在高校工作和管理中的應用還不多。 本文將工業(yè)工程方法應用于高校的財務部門,以財務大廳為研究對象,運用工業(yè)工程基本方法,偵測財務大廳工作現(xiàn)狀及存在的問題,并尋找解決這些問題的方法。通過流程分析和工作抽樣,運用“5W1H”提問技術(shù)、因果分析圖等技術(shù)工具,發(fā)現(xiàn)影響財務大廳服務質(zhì)量和服務效率的諸多因素；通過流程優(yōu)化和現(xiàn)場管理方法,將工業(yè)工程流程優(yōu)化和持續(xù)改進的理念貫徹始終,提出財務大廳工作改進方案,預期方案實施效果。 文章運用工業(yè)工程基本方法,試圖為高校財務工作提高服務質(zhì)量和服務效率提供有益的建議,這既是對工業(yè)工程應用領域的進一步豐富,也為高校其他工作應用工業(yè)工程提供借鑒意義。但受諸多限制因素影響,改進方案只是對原有工作流程和工作模式加以改進,并未作太大調(diào)整�；蛟S,運用工業(yè)工程BPR等技術(shù)方法,并與IT技術(shù)相結(jié)合,能給高校財務工作帶來質(zhì)的改進。研究工業(yè)工程在高校其他工作領域的應用也值得嘗試。
[Abstract]:The full play of university functions needs the effective support of the financial department. The service quality and efficiency of the financial department will be affected by many factors. Industrial engineering has been developed for more than 100 years. A comprehensive theoretical and methodological system has been formed, including basic industrial engineering and modern industrial engineering technology. The application fields have expanded from manufacturing to many other industries, including services, and become various industries. All kinds of organizations improve efficiency and reduce cost, but the application of industrial engineering in university work and management is still few. This paper applies the industrial engineering method to the finance department of the university, takes the financial hall as the research object, uses the industrial engineering basic method, detects the present situation and the existing problem of the financial hall. Through process analysis and work sampling, using "5W1H" questioning technology, causality analysis diagram and other technical tools. Find out many factors that affect the service quality and efficiency of the financial hall; Through the method of process optimization and field management, the idea of industrial engineering process optimization and continuous improvement is carried out all the time, and the plan of improving the work of financial hall is put forward, and the expected implementation effect of the scheme is expected. By using the basic method of industrial engineering, this paper attempts to provide useful suggestions for improving the service quality and efficiency of the financial work in colleges and universities, which is not only a further enrichment to the application field of industrial engineering. It also provides reference for other colleges and universities to apply industrial engineering. But under the influence of many restrictive factors, the improvement scheme is only to improve the original work process and work model, not too much adjustment. Perhaps. The application of industrial engineering BPR and IT technology can bring qualitative improvement to the financial work of colleges and universities. It is also worth trying to study the application of industrial engineering in other fields of work in colleges and universities.
【學位授予單位】：山東大學
【學位級別】：碩士
【學位授予年份】：2012
【分類號】：G647.5

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