關(guān)系驅(qū)動(dòng)和促銷驅(qū)動(dòng)營(yíng)銷策略對(duì)經(jīng)銷商訂貨行為及廠商績(jī)效的影響研究
本文選題:關(guān)系營(yíng)銷 + 價(jià)格促銷。 參考:《西南交通大學(xué)》2017年博士論文
【摘要】:近年來(lái),隨著國(guó)內(nèi)市場(chǎng)經(jīng)濟(jì)不斷完善,競(jìng)爭(zhēng)更加激烈,促銷策略和關(guān)系營(yíng)銷作為兩種重要的驅(qū)動(dòng)因素,在B2B營(yíng)銷實(shí)踐中的應(yīng)用越來(lái)越廣泛。為了更好的理解中國(guó)文化下兩種營(yíng)銷驅(qū)動(dòng)策略在經(jīng)銷商訂貨行為決策中的重要作用,本文在社會(huì)交換理論的框架下,將代表“關(guān)系性”交換和“經(jīng)濟(jì)性”交換的兩種營(yíng)銷驅(qū)動(dòng)策略——關(guān)系策略和促銷策略,同時(shí)引入研究,構(gòu)建基于雙驅(qū)動(dòng)策略影響的經(jīng)銷商訂貨行為和廠商銷售績(jī)效模型,運(yùn)用展望理論等行為決策理論和類達(dá)爾文“選擇”理論的解釋性范式進(jìn)行分析,探尋雙驅(qū)動(dòng)營(yíng)銷策略下經(jīng)銷商訂貨行為反應(yīng)以及對(duì)廠商長(zhǎng)期績(jī)效的驅(qū)動(dòng)效果。本研究將以自己熟知和深耕的中國(guó)建材行業(yè)為背景,以不同地區(qū)經(jīng)銷商的真實(shí)訂貨數(shù)據(jù)資料為基礎(chǔ),在前人對(duì)價(jià)格促銷策略、關(guān)系營(yíng)銷關(guān)系狀態(tài)以及行為決策等研究的基礎(chǔ)上,展開對(duì)以上問(wèn)題的探究。研究結(jié)論表明:相對(duì)于威脅型促銷,經(jīng)銷商更愿意在獎(jiǎng)勵(lì)型促銷下決定訂貨并增加訂貨批量;而威脅型促銷則會(huì)驅(qū)動(dòng)經(jīng)銷商增加訂貨批次;該結(jié)論暗示了,在獎(jiǎng)勵(lì)型促銷驅(qū)動(dòng)下,經(jīng)銷商傾向于大批量少批次的集中進(jìn)貨方式;而在威脅型促銷驅(qū)動(dòng)下,經(jīng)銷商傾向于小批量多批次的頻繁進(jìn)貨方式。作為B2B營(yíng)銷中一種特殊的策略——返利,對(duì)經(jīng)銷商的各種訂貨行為都有積極影響。促銷強(qiáng)度和返利任務(wù)量是否完成在促銷策略對(duì)經(jīng)銷商訂貨行為的影響中都有顯著的調(diào)節(jié)效應(yīng)。關(guān)系營(yíng)銷策略(關(guān)系狀態(tài))對(duì)經(jīng)銷商的訂貨意愿、訂貨頻率和訂貨批量都有顯著的積極影響。與廠商越趨向于生人型關(guān)系的經(jīng)銷商對(duì)價(jià)格促銷策略越敏感,顯示了關(guān)系策略和促銷策略在經(jīng)銷商訂貨行為影響中的交互作用。雙驅(qū)動(dòng)營(yíng)銷策略對(duì)廠商長(zhǎng)期銷售績(jī)效都有積極影響,不過(guò),返利策略的影響要好于促銷策略,關(guān)系策略的影響好于價(jià)格策略。本研究結(jié)論,不但全面揭示了雙驅(qū)動(dòng)營(yíng)銷策略在經(jīng)銷商的訂貨意愿、訂貨頻率和訂貨批量等訂貨行為上影響的本質(zhì),進(jìn)一步揭示出經(jīng)銷商在營(yíng)銷策略驅(qū)動(dòng)下形成的兩種迥異的訂貨模式,還研究了雙驅(qū)動(dòng)營(yíng)銷策略的交互影響,以及他們對(duì)廠商長(zhǎng)期銷售績(jī)效的積極作用,并比較了關(guān)系策略和促銷策略對(duì)廠商長(zhǎng)期銷售績(jī)效影響的差異。研究結(jié)論消除了學(xué)術(shù)界對(duì)促銷策略影響廠商績(jī)效和中國(guó)市場(chǎng)上關(guān)系營(yíng)銷的作用等問(wèn)題的疑問(wèn),不僅對(duì)營(yíng)銷管理者們?cè)谥袊?guó)市場(chǎng)上擴(kuò)大銷售和實(shí)施經(jīng)銷商管理具有重要的參考價(jià)值和啟示建議,而且也豐富了中國(guó)文化情景下的B2B價(jià)格促銷和關(guān)系營(yíng)銷之間的關(guān)聯(lián)研究,具有一定的理論價(jià)值。
[Abstract]:In recent years, with the continuous improvement of the domestic market economy, the competition becomes more and more intense. As two important driving factors, promotion strategy and relationship marketing are more and more widely used in B2B marketing practice. In order to better understand the important role of two kinds of market-oriented strategies in the decision-making of reseller ordering behavior in Chinese culture, this paper is based on the theory of social exchange. The relationship strategy and the promotion strategy, which represent "relational" exchange and "economic" exchange, are introduced to construct the model of dealer's ordering behavior and firm's sales performance based on the influence of dual-drive strategy. By using the behavioral decision theory such as prospect theory and the explanatory paradigm of Darwinian "choice" theory, this paper explores the reaction of dealer's ordering behavior and the driving effect on the firm's long-term performance under the dual-drive marketing strategy. This study will take the Chinese building materials industry, which is well known and deeply cultivated, as the background, based on the real order data of dealers in different regions, and on the basis of previous researches on price promotion strategy, relationship marketing relationship state and behavior decision, etc. To carry out the exploration of the above problems. The results show that dealers are more willing to decide to order and increase order volume than threat promotion, while threat promotion drives dealers to increase order batches. Under the incentive promotion drive, the dealers tend to the centralized purchase mode of large quantity and few batches, while under the threat type promotion drive, the dealers tend to the small batch multiple batch frequent purchase way. As a special strategy in B2B marketing, rebate has a positive effect on all kinds of ordering behavior of dealers. Whether the sales promotion intensity and the amount of rebate task are completed has significant adjustment effect in the influence of the promotion strategy on the dealer's order behavior. Relationship marketing strategy (relationship state) has a significant positive effect on dealer's order intention, ordering frequency and order batch. The more likely the relationship with the manufacturer is, the more sensitive the dealer is to the price promotion strategy, which shows the interaction between the relationship strategy and the promotion strategy in the influence of the dealer's ordering behavior. Double-drive marketing strategy has a positive impact on long-term sales performance, but the impact of rebate strategy is better than that of promotion strategy, and the impact of relationship strategy is better than that of price strategy. The conclusion of this study not only fully reveals the nature of the influence of dual-drive marketing strategy on the ordering behavior of dealers, such as ordering intention, ordering frequency and ordering batch, etc. Furthermore, it reveals two different ordering modes formed by dealers under the driving of marketing strategy, and also studies the interaction of double-drive marketing strategies and their positive effects on the long-term sales performance of manufacturers. The influence of relationship strategy and promotion strategy on long-term sales performance is compared. The conclusion of the study eliminates the doubt that the promotion strategy affects firm performance and the role of relationship marketing in the Chinese market. It not only has important reference value and enlightening suggestions for marketing managers to expand sales and implement dealer management in Chinese market, but also enriches the research on the relationship between B2B price promotion and relationship marketing in Chinese cultural context. It has certain theoretical value.
【學(xué)位授予單位】:西南交通大學(xué)
【學(xué)位級(jí)別】:博士
【學(xué)位授予年份】:2017
【分類號(hào)】:F274
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