本文選題：物流企業(yè) + 服務(wù)創(chuàng)新��； 參考：《長(zhǎng)安大學(xué)》2017年碩士論文

【摘要】：近年來(lái),我國(guó)第三產(chǎn)業(yè)一直保持較高增長(zhǎng)。發(fā)展第三方物流是進(jìn)一步推動(dòng)產(chǎn)業(yè)升級(jí)的主要任務(wù)之一,而創(chuàng)新驅(qū)動(dòng)是其總體要求。物流企業(yè)的服務(wù)創(chuàng)新以客戶(hù)為導(dǎo)向,來(lái)自客戶(hù)的資源和知識(shí)對(duì)物流企業(yè)尤為關(guān)鍵。然而,目前關(guān)于物流企業(yè)怎樣利用社會(huì)資本,來(lái)促進(jìn)其服務(wù)創(chuàng)新的研究并不多,相應(yīng)的實(shí)證研究比較空白。因此,本文的研究具有理論和現(xiàn)實(shí)意義。本文以我國(guó)物流企業(yè)為研究對(duì)象,通過(guò)實(shí)證研究探討物流企業(yè)社會(huì)資本、知識(shí)管理與服務(wù)創(chuàng)新間的關(guān)系,及社會(huì)資本三個(gè)維度間的關(guān)系。首先依據(jù)文獻(xiàn)綜述和相關(guān)理論,提出本文的研究假設(shè)和理論模型。其次設(shè)計(jì)問(wèn)卷,并進(jìn)行小樣本預(yù)檢驗(yàn)。最后進(jìn)行大樣本問(wèn)卷調(diào)查,并對(duì)實(shí)證結(jié)果統(tǒng)計(jì)和檢驗(yàn)。實(shí)證結(jié)果表明:(1)結(jié)構(gòu)維度和認(rèn)知維度對(duì)關(guān)系維度均有顯著正向影響;結(jié)構(gòu)維度對(duì)認(rèn)知維度有顯著正向影響。企業(yè)間的互動(dòng)交流,能夠逐漸促進(jìn)并培養(yǎng)起相互認(rèn)同的觀(guān)念和雙向的信任。(2)認(rèn)知維度和關(guān)系維度對(duì)知識(shí)管理均有顯著正向影響;結(jié)構(gòu)維度對(duì)知識(shí)管理影響不顯著,但可通過(guò)認(rèn)知維度與關(guān)系維度間接影響知識(shí)管理。企業(yè)間的互動(dòng)交流、雙向信任與相互認(rèn)同的觀(guān)念,能夠促進(jìn)深入的合作關(guān)系與友好的合作氛圍,進(jìn)而促進(jìn)企業(yè)知識(shí)管理活動(dòng)的進(jìn)行。(3)認(rèn)知維度和關(guān)系維度對(duì)服務(wù)創(chuàng)新均有顯著正向影響;結(jié)構(gòu)維度對(duì)服務(wù)創(chuàng)新影響不顯著,但可通過(guò)認(rèn)知維度與關(guān)系維度間接影響服務(wù)創(chuàng)新。企業(yè)間的互動(dòng)交流、雙向信任與相互認(rèn)同的觀(guān)念,能夠促進(jìn)深入的合作關(guān)系與友好的合作氛圍,進(jìn)而促進(jìn)企業(yè)服務(wù)創(chuàng)新。(4)知識(shí)管理對(duì)物流企業(yè)服務(wù)創(chuàng)新有顯著正向影響。因此,物流企業(yè)需要高度重視知識(shí)管理。
[Abstract]:In recent years, China's tertiary industry has maintained a high growth. The development of third-party logistics is the main one to promote industrial upgrading, and innovation drive is its overall requirement. The service innovation of logistics enterprises is customer-oriented, and the resources and knowledge from customers are especially critical for logistics enterprises. However, there are few researches on how logistics enterprises use social capital to promote their service innovation, and the corresponding empirical research is relatively blank. Therefore, the study of this paper has theoretical and practical significance. This paper takes the logistics enterprises of our country as the research object, discusses the relationship between the social capital, the knowledge management and the service innovation of the logistics enterprises, and the relationship between the three dimensions of the social capital through the empirical research. Firstly, according to literature review and relevant theories, the research hypotheses and theoretical models are put forward. Secondly, the questionnaire was designed, and small sample pre-test was carried out. Finally, a large sample questionnaire survey was conducted, and the empirical results were statistically analyzed and tested. The empirical results show that the structural dimension and the cognitive dimension have significant positive effects on the relational dimension, and the structural dimension has a significant positive impact on the cognitive dimension. The interactive communication between enterprises can gradually promote and cultivate mutual identity and two-way trust.) Cognitive dimension and relationship dimension have significant positive influence on knowledge management, while structure dimension has no significant effect on knowledge management. However, knowledge management can be indirectly affected by cognitive dimension and relational dimension. Interactive exchanges between enterprises, two-way trust and mutual recognition can promote in-depth cooperative relations and friendly cooperative atmosphere, The cognitive dimension and relational dimension have significant positive effects on service innovation; the structural dimension has no significant impact on service innovation, but it can indirectly affect service innovation through cognitive dimension and relational dimension. The interactive exchange between enterprises, two-way trust and mutual recognition can promote deep cooperative relationship and friendly cooperative atmosphere, and then promote enterprise service innovation. 4) knowledge management has a significant positive impact on logistics enterprise service innovation. Therefore, logistics enterprises need to attach great importance to knowledge management.
【學(xué)位授予單位】：長(zhǎng)安大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2017
【分類(lèi)號(hào)】：F259.23;F253.7

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