發(fā)布時間：2018-06-03 13:40

  本文選題：業(yè)務流程 + 流程改進��； 參考：《南京理工大學》2013年碩士論文

【摘要】：隨著技術機構改革的深入發(fā)展,質檢機構在接受政府委托,承擔涉及人身健康安全產(chǎn)品與影響國民經(jīng)濟發(fā)展的重要工業(yè)產(chǎn)品的監(jiān)督檢驗的同時,也開始按照國際通行做法,接受商業(yè)客戶的委托,提供相關商業(yè)檢驗服務。從近幾年的發(fā)展趨勢來看,商業(yè)檢驗業(yè)務的比例正逐年上升,逐漸成為第三方質檢機構提升自身競爭力、獲得可持續(xù)發(fā)展的重要組成部分。 質檢機構從單純接受行政機構的監(jiān)督抽查任務,到參與激烈的市場競爭,原有的業(yè)務流程已不再適應新的形勢,在市場開拓和業(yè)務發(fā)展中顯得單薄無力,嚴重阻礙了機構的發(fā)展。 本文對國家電線電纜質量監(jiān)督檢驗中心(江蘇)在運轉過程中出現(xiàn)的現(xiàn)有業(yè)務流程與實際發(fā)展不相匹配的情況進行了研究,并根據(jù)現(xiàn)代企業(yè)管理的業(yè)務流程優(yōu)化理論,應用流程圖、程序分析方法、系統(tǒng)化改造法等對中心的業(yè)務流程進行了優(yōu)化改進。 首先,分析當前新的業(yè)務情況,對客戶群進行細分,明確不同客戶的需求,為業(yè)務流程改進確定方向。其次,對現(xiàn)有的業(yè)務流程進行分析改進,調整流程結構,減少不必要的環(huán)節(jié),縮短流程運轉時間,提高客戶滿意度。同時為適應業(yè)務優(yōu)化流程的需求,對中心的組織結構、人力資源和信息技術運用進行研究,并進行分析改進。最后,采用檢驗周期、檢驗效率客戶滿意度調研等工具對流程優(yōu)化后的效果進行評估。評估結果表明通過業(yè)務流程的優(yōu)化,中心的運轉效率、工作質量和客戶滿意度等均有大幅提升,說明業(yè)務流程優(yōu)化措施對大力推動以線纜中心為代表的第三方質檢機構的進一步發(fā)展是行之有效的。
[Abstract]:With the deepening of the reform of the technical institutions, the quality inspection agency, while accepting the government's entrustment, undertakes the supervision and inspection of the personal health and safety products and the important industrial products affecting the development of the national economy, and has also begun to accept the Commission of commercial customers and provide relevant commercial inspection services in accordance with international practice. In the trend of view, the proportion of commercial inspection business is increasing year by year, gradually becoming an important part of the third party quality inspection institutions to improve their competitiveness and achieve sustainable development.
The quality inspection agency, from the simple acceptance of the task of the supervision and inspection of the administrative agencies to the fierce market competition, the original business process has no longer adapted to the new situation, and is weak in the market development and business development, which has seriously hindered the development of the organization.
In this paper, the existing business process and the actual development of the national wire and cable quality supervision and Inspection Center (Jiangsu) are not matched with the actual development, and the business process of the center is carried out according to the theory of business process optimization, the application flow chart, the procedure analysis method, the systematic transformation method and so on. The optimization is improved.
Firstly, the new business situation is analyzed, the customer group is subdivided, the needs of different customers are clearly defined, and the direction of the business process is improved. Secondly, the existing business process is analyzed and improved, the process structure is adjusted, the unnecessary links are reduced, the operation time of the process is shortened and the customer satisfaction is improved. At the same time, the business optimization process is adapted to the business optimization process. Demand, research on the organization structure of the center, the application of human resources and information technology, and make an analysis and improvement. Finally, the results of the process optimization are evaluated by using the inspection cycle and testing efficiency customer satisfaction survey. The results show that through the optimization of the business process, the efficiency of the center, the quality of work and the customer. The degree of customer satisfaction has been greatly improved, indicating that the business process optimization measures are effective for the further development of the third party quality inspection agency, represented by the cable center.
【學位授予單位】：南京理工大學
【學位級別】：碩士
【學位授予年份】：2013
【分類號】：F426.61

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本文編號：1972978