本文關(guān)鍵詞：供電企業(yè)客戶資信評估體系研究　出處：《武漢理工大學(xué)》2013年碩士論文　論文類型：學(xué)位論文

  更多相關(guān)文章： 資信評估 評估體系 突變級數(shù)法

【摘要】：客戶欠費一直是供電企業(yè)經(jīng)營風(fēng)險之一,提高電費回收率能有效地降低供電企業(yè)的經(jīng)營風(fēng)險。然而電力商品的賒銷方式和電力客戶的急劇增加導(dǎo)致了各地欠費的頻繁發(fā)生。社會上普遍存在的信譽缺失現(xiàn)象在電費回收上得到了反映,我國現(xiàn)有的法律制度又不能給供電企業(yè)追逃電費提供直接的硬性保障。資信評估作為一種旨在防范信用風(fēng)險的社會監(jiān)督手段,是市場經(jīng)濟發(fā)展到一定階段的必然產(chǎn)物,其對市場經(jīng)濟的重要性已得到了理論研究的證明和發(fā)達國家實踐的檢驗。國外的資信評估已經(jīng)發(fā)展多年,理論體系和方法都比較成熟,在我國,學(xué)者們也進行了大量的相關(guān)研究并將其應(yīng)用到各行各業(yè)。 本文首先介紹資信評估相關(guān)的理論基礎(chǔ),其次通過分析影響供電企業(yè)客戶信譽的內(nèi)外部因素,利用定量和定性相結(jié)合的方法確定供電企業(yè)客戶資信評估的指標(biāo),然后引入突變級數(shù)法構(gòu)建評估體系。緊接著利用構(gòu)建的體系對x供電公司的50家客戶進行實例應(yīng)用,在證明模型有效性的基礎(chǔ)上對這50家客戶連續(xù)三年的資信狀況進行評估,并劃分資信等級。最后給出每個資信等級客戶的差異化服務(wù)策略,從而提高客戶服務(wù)水平。 本文從弱化財務(wù)指標(biāo),強調(diào)客戶信譽和配合度指標(biāo)的角度,利用突變級數(shù)法構(gòu)建了供電企業(yè)客戶資信評估體系。通過本文的研究,不僅緩解了供電企業(yè)客戶欠費問題,降低經(jīng)營風(fēng)險,提高客戶服務(wù)水平；同時也為資信評估體系的研究提供了新的思路。
[Abstract]:As a kind of social supervision means aiming at preventing credit risk , the current legal system in our country has been developed into a certain stage . The credit evaluation is a necessary product for the development of market economy to a certain stage . The credit evaluation is mature in the development of market economy . In China , scholars also carry out a lot of relevant research and apply them to all walks of life . Based on the analysis of the internal and external factors that influence the customer ' s credibility of the power supply enterprise , this paper first introduces the internal and external factors that influence the customer ' s credibility of the power supply enterprise , then uses the method of quantitative and qualitative analysis to determine the index of the customer ' s credit evaluation of the power supply enterprise , then introduces the mutation progression method to construct the evaluation system . Then , we use the constructed system to evaluate the credit status of the 50 customers for three years , and divide the credit rating . Finally , the differentiated service strategy of each credit rating customer is given , so that the customer service level is improved . From the perspective of weakening financial index , emphasizing customer ' s reputation and matching degree index , this paper constructs a customer ' s credit rating system of power supply enterprise by using mutation progression method . Through the research of this paper , not only the problem of customer ' s defect of power supply enterprise is relieved , the operational risk is reduced , and the customer service level is improved ; meanwhile , it provides a new idea for the research of credit evaluation system .

【學(xué)位授予單位】：武漢理工大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2013
【分類號】：F274;F426.61

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本文編號：1407826