【摘要】：應(yīng)解析酒店經(jīng)營管理中的跨文化現(xiàn)象,因?yàn)檫@關(guān)系到酒店服務(wù)品質(zhì)的提升問題。在調(diào)研和考察的過程中感知到,借助茶文化視角來看待這種跨文化現(xiàn)象具有較強(qiáng)的參照價值。我國酒店中的跨文化現(xiàn)象主要表現(xiàn)在:行為偏好所表現(xiàn)出的跨文化現(xiàn)象、思想觀念所表現(xiàn)出的跨文化現(xiàn)象、接人待物所表現(xiàn)出的跨文化現(xiàn)象。為此,酒店在經(jīng)營管理上應(yīng)給予對策構(gòu)建,即辯證看待跨文化之間的沖突、以告示的方式勸誡用餐客人、培訓(xùn)人員掌握不同溝通技巧、利用法律來規(guī)制非理性行為。
[Abstract]:The cross-cultural phenomenon in hotel management should be analyzed because it is related to the improvement of hotel service quality. In the process of investigation and investigation, it has strong reference value to view this cross-cultural phenomenon with the help of tea culture. The cross-cultural phenomena in hotels in China are mainly reflected in the cross-cultural phenomenon of behavior preference, the cross-cultural phenomenon in ideology, and the cross-cultural phenomenon in receiving people and things. Therefore, the hotel should give countermeasures in management and management, that is, dialectically looking at the conflict between cultures, admonishing dining guests in the form of notices, training personnel to master different communication skills, and using the law to regulate irrational behavior.
【作者單位】： 貴州師范大學(xué);
【分類號】：F719.2;TS971
，

本文編號：2358629