【摘要】：隨著全球信息時(shí)代的到來，企業(yè)之間的競爭不僅僅停留在產(chǎn)品、服務(wù)等供應(yīng)鏈環(huán)節(jié)，，更延伸至信息化程度之間的競爭。信息化建設(shè)不僅承擔(dān)著對(duì)企業(yè)業(yè)務(wù)運(yùn)作的支撐作用，更體現(xiàn)在降低運(yùn)營成本，提高企業(yè)競爭力等方面。而企業(yè)信息化的一個(gè)重點(diǎn)，便是評(píng)估信息技術(shù)與企業(yè)業(yè)務(wù)之間的匹配，這也是當(dāng)前信息系統(tǒng)研究領(lǐng)域的一個(gè)熱點(diǎn)，對(duì)企業(yè)提高IS/IT的成功應(yīng)用，提高投資有效性具有重要意義。 本文試圖從戰(zhàn)略匹配和戰(zhàn)術(shù)匹配兩個(gè)層次對(duì)匹配評(píng)價(jià)進(jìn)行深入研究，而戰(zhàn)術(shù)匹配又包括結(jié)構(gòu)匹配、流程匹配和職能匹配這三個(gè)維度�；谶@四個(gè)維度，本文建立了企業(yè)IT-業(yè)務(wù)匹配評(píng)價(jià)指標(biāo)體系，結(jié)合決策實(shí)驗(yàn)室法和模糊綜合評(píng)價(jià)法構(gòu)建了決策實(shí)驗(yàn)?zāi)：C合評(píng)價(jià)法，對(duì)IT-業(yè)務(wù)匹配度問題進(jìn)行有效評(píng)價(jià)。 首先，本文第一章闡述了IT-業(yè)務(wù)匹配度評(píng)價(jià)的研究背景與意義。第二章對(duì)國內(nèi)外IT-業(yè)務(wù)匹配度評(píng)價(jià)的相關(guān)研究進(jìn)行了文獻(xiàn)回顧，主要闡述了影響IT-業(yè)務(wù)匹配度的因素。 其次，本文第三章界定了IT-業(yè)務(wù)匹配的概念，在前人研究的基礎(chǔ)之上構(gòu)建了企業(yè)IT-業(yè)務(wù)匹配度評(píng)價(jià)指標(biāo)體系，從戰(zhàn)略匹配、流程匹配、結(jié)構(gòu)匹配和職能匹配四個(gè)維度來測量企業(yè)IT-業(yè)務(wù)匹配度。對(duì)初始指標(biāo)體系進(jìn)行了修正，以確保指標(biāo)體系具有較好的內(nèi)部一致性，得到最終的評(píng)價(jià)指標(biāo)體系。在評(píng)價(jià)指標(biāo)體系的基礎(chǔ)上，本文創(chuàng)新性的結(jié)合了決策實(shí)驗(yàn)室法和模糊綜合評(píng)價(jià)法，構(gòu)建了DEMATEL-FuzzyLogic評(píng)價(jià)方法，首次將其應(yīng)用于企業(yè)IT-業(yè)務(wù)匹配的評(píng)價(jià)，對(duì)指導(dǎo)企業(yè)有效評(píng)價(jià)IT-業(yè)務(wù)匹配度有理論和實(shí)踐意義。 再次，本文的第四章對(duì)指標(biāo)體系進(jìn)行了權(quán)重的計(jì)算和分析，根據(jù)專家的意見，根據(jù)DEMATEL方法計(jì)算一級(jí)指標(biāo)和二級(jí)指標(biāo)的權(quán)重。最后，論文第五章為案例研究，將企業(yè)IT-業(yè)務(wù)匹配度評(píng)價(jià)指標(biāo)體系及評(píng)價(jià)方法應(yīng)用到RL電梯（中國）有限公司，驗(yàn)證了指標(biāo)體系及評(píng)價(jià)方法的科學(xué)性和有效性，為企業(yè)IT-業(yè)務(wù)匹配度評(píng)價(jià)指標(biāo)體系及評(píng)價(jià)方法的推廣應(yīng)用奠定了基礎(chǔ)。
[Abstract]:With the arrival of the global information age, the competition among enterprises is not only in the supply chain, such as products, services, but also extends to the competition between the degree of information. Information construction not only plays a supporting role to the business operation, but also reduces the operation cost and improves the competitiveness of the enterprise. One of the key points of enterprise informatization is to evaluate the match between information technology and enterprise business, which is also a hot spot in the field of information system research. It can improve the successful application of IS/IT to enterprises. Improving the effectiveness of investment is of great significance. This paper attempts to study the matching evaluation from the two levels of strategic matching and tactical matching, and tactical matching includes three dimensions: structural matching, process matching and functional matching. Based on these four dimensions, this paper establishes the evaluation index system of enterprise IT- business matching, combines the decision laboratory method and fuzzy comprehensive evaluation method to construct the fuzzy comprehensive evaluation method of decision-making experiment, and evaluates the problem of matching degree of IT- business effectively. Firstly, the research background and significance of IT- service matching evaluation are described in the first chapter. The second chapter reviews the relevant research on the evaluation of IT- traffic matching degree at home and abroad, and mainly expounds the factors that affect the IT- traffic matching degree. Secondly, the third chapter defines the concept of IT- business matching, constructs the evaluation index system of enterprise IT- business matching degree based on the previous research, from strategic matching, process matching, Structure matching and function matching are four dimensions to measure the matching degree of enterprise IT- business. The initial index system is modified to ensure the internal consistency of the index system and the final evaluation index system is obtained. On the basis of the evaluation index system, this paper innovatively combines the decision-making laboratory method with the fuzzy comprehensive evaluation method, constructs the DEMATEL-FuzzyLogic evaluation method, and applies it to the evaluation of enterprise IT- business matching for the first time. It has theoretical and practical significance for guiding enterprises to evaluate IT- business matching degree effectively. Thirdly, in the fourth chapter, the weight of the index system is calculated and analyzed. According to the opinion of the experts, the weight of the first-order index and the second-class index are calculated according to the DEMATEL method. Finally, the fifth chapter is a case study. The evaluation index system and evaluation method of IT- business matching degree are applied to RL Elevator (China) Co., Ltd., which verifies the scientific nature and validity of the index system and evaluation method. It lays a foundation for the popularization and application of IT- business matching evaluation index system and evaluation method.
【學(xué)位授予單位】：華南理工大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2014
【分類號(hào)】：F270.7;F426.4

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