發(fā)布時間：2018-11-15 20:42

【摘要】：在供應鏈管理環(huán)境下，企業(yè)致力于提高自己的核心競爭力，同時最大程度滿足客戶需求，即實現(xiàn)更好的質量、更大的柔性、更多的選擇、更高的價值和更低的價格。企業(yè)通常選擇合適的第三方物流服務供應商作為合作伙伴，并建立穩(wěn)定的契約合作關系，以減少資源消耗，為企業(yè)帶來較好的經(jīng)濟效益。第三方物流服務供應商作為上游企業(yè)和下游客戶的銜接，對于實現(xiàn)供應鏈的物流、信息流和資金流的暢通無阻，起著舉足輕重的作用。因此，對供應商進行合理的選擇與評價成為建立合作共贏型的供應商關系的基礎，也是食品冷鏈行業(yè)選擇第三方物流服務供應商必須解決的重要問題。 本文在對第三方物流理論、服務供應鏈理論進行闡述的基礎上，針對食品冷鏈的發(fā)展現(xiàn)狀，為克服第三方物流服務供應商選擇過程中的不確定性和個人主觀色彩，避免專家評價的彈性缺乏，提出基于模糊理論和質量工程展開相結合的第三方物流服務供應商選擇評價方法�；诘谌轿锪鞴⿷踢x擇過程中運用的質量屋內所涉及的服務質量因子和能力因子，結合食品冷鏈物流這樣一種特殊行業(yè)，描述適合冷鏈物流行業(yè)的客戶需求即服務質量因子，應用質量功能展開方法的核心——質量屋，將客戶所需要的物流服務內容融合到選擇合適的第三方物流服務供應商選擇指標體系中。通過構建二維視角的指標體系，在質量屋內各個模塊賦予每個變量的運算法則，通過模糊理論與質量功能展開方法的融合對供應商的能力表現(xiàn)進行排序，，進而實現(xiàn)第三方物流服務供應商的選擇與評價。運用質量屋方法，有利于企業(yè)決策者能夠科學選擇的第三方物流服務供應商。最后通過案列分析，說明方法的科學性與可行性。
[Abstract]:In the supply chain management environment, enterprises are committed to improve their core competitiveness, while maximizing the satisfaction of customer needs, that is, to achieve better quality, greater flexibility, more choices, higher value and lower prices. Enterprises usually choose suitable third-party logistics service providers as partners and establish stable contractual cooperation relationship to reduce resource consumption and bring better economic benefits for enterprises. As a link between upstream enterprises and downstream customers, third-party logistics service providers play an important role in realizing the smooth flow of logistics, information flow and capital flow in supply chain. Therefore, the reasonable selection and evaluation of suppliers is the basis of establishing a win-win relationship between suppliers, which is also an important problem for food cold-chain industry to select third-party logistics service providers. On the basis of expounding the third party logistics theory and service supply chain theory, in order to overcome the uncertainty and individual subjective color in the selection process of the third party logistics service supplier, this paper aims at the development of food cold chain. To avoid the lack of flexibility in expert evaluation, a method of selecting and evaluating third-party logistics service providers based on fuzzy theory and quality engineering development is proposed. Based on the service quality factors and capability factors involved in the quality house used in the selection process of third-party logistics suppliers, combined with a special industry such as food cold chain logistics, Describe the customer demand of cold-chain logistics industry, that is, the service quality factor, and apply the quality function expansion method to the core of the quality room. The logistics service content needed by the customer is integrated into the selection index system of the suitable third party logistics service provider. By constructing the index system of two-dimensional view, each module in the quality house endows each variable with the algorithm, and sorts the ability performance of the supplier through the fusion of the fuzzy theory and the quality function expansion method. And then realize the third party logistics service supplier selection and evaluation. The application of quality room method is beneficial to the third party logistics service providers which can be selected scientifically by decision makers. Finally, through case analysis, the scientific and feasibility of the method is explained.
【學位授予單位】：南京航空航天大學
【學位級別】：碩士
【學位授予年份】：2014
【分類號】：F274

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