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  本文關鍵詞：上海工商銀行M支行青年員工工作壓力及其對工作態(tài)度影響研究　出處：《上海交通大學》2013年碩士論文　論文類型：學位論文

  更多相關文章： 青年員工 工作壓力 工作滿意度 工作投入

【摘要】：近年來，越來越多年輕的高學歷員工加入到工商銀行，在銀行業(yè)日益激烈的競爭環(huán)境下，他們的工作要求越來越高，，工作壓力日益加劇。本研究正是在這樣的背景下，找尋青年員工的主要的工作壓力源，探討工作壓力與工作態(tài)度之間的關系，并引入了兩個調節(jié)變量：組織支持和家庭關愛，探討二者在工作壓力與工作態(tài)度的關系中所起的調節(jié)作用。 在文獻研究的基礎上，本研究以工商銀行上海分行M支行的284名青年員工為調查對象展開問卷調查，主要運用SPSS17.0對統(tǒng)計數(shù)據(jù)進行了問卷的信度與效度檢驗、T檢驗分析、單因素方差分析、相關分析以及回歸分析等。 本研究的主要結論如下： 第一：M支行青年員工最主要的工作壓力源為：工作與家庭沖突、工作超載和職業(yè)發(fā)展受阻的壓力。 第二：不同控制變量的青年員工在各個工作壓力源上存在差異：不同學歷、不同崗位、不同職位的員工在工作與家庭沖突這一方面存在顯著的差異；不同職位的員工同時在職業(yè)發(fā)展受阻這方面存在顯著的差異。 第三：大多數(shù)工作壓力源與工作態(tài)度呈負相關關系：在工作滿意度方面，職業(yè)發(fā)展受阻、角色模糊和人際關系緊張這三個壓力源和工作滿意度呈現(xiàn)明顯的顯著性負相關關系。在工作投入方面，這三方面的工作壓力同樣與工作投入呈現(xiàn)明顯的顯著性負相關。另兩個工作壓力源：工作超載和家庭沖突與工作投入呈現(xiàn)正相關關系。 第四：組織支持和家庭關愛這兩個調節(jié)變量對工作滿意度和工作投入均呈現(xiàn)顯著正相關關系。 第五：調節(jié)變量對于各工作壓力源和工作態(tài)度的關系的調節(jié)作用如下：組織支持對由家庭沖突導致的工作壓力和工作滿意度的關系具有減緩作用；組織支持對由職業(yè)發(fā)展受阻導致的工作壓力和工作投入的關系具有減緩作用；家庭關愛對由人際關系緊張導致的工作壓力和工作滿意度的關系具有增強作用；家庭關愛對由工作超載導致的工作壓力和工作投入的關系具有增強作用；家庭關愛對由職業(yè)發(fā)展受阻導致的工作壓力和工作投入的關系具有減緩作用。
[Abstract]:In recent years, more and more young highly educated employees to join the commercial bank, the banking industry in the increasingly fierce competitive environment, requiring them to work more and more high, the working pressure is increasing. This research is in this context, to find the main source of work pressure of young employees, to explore the relationship between job stress and work attitude, and introduces two adjustment variables: organizational support and the moderating role of family care, explores the relationship between the two in job stress and job attitude in.
On the basis of literature research, this research carries on the questionnaire survey to 284 young employees in Shanghai branch of ICBC M branch as the research object, the main use of SPSS17.0 to test the reliability and validity of the questionnaire statistics, T test, single factor variance analysis, correlation analysis and regression analysis.
The main conclusions of this study are as follows:
First: the main stressors of the M Branch Youth employees are the pressure of work and family conflict, job overload and career development.
Second: there are differences in different control variables of young employees in various sources of work pressure on different degree, different positions, different staff positions have significant difference in this aspect of work and family conflict; the staff of different positions at the same time in the occupation development is blocked in the presence of significant differences.
Third: most of the work pressure source has a negative correlation with work attitude: job satisfaction, occupation development, role ambiguity and interpersonal relationship of the three stressors and job satisfaction showed significantly negative correlation. Work engagement, these three aspects of the work pressure and job involvement has significant difference the obvious negative correlation. The other two sources of work pressure: work overload and family conflict and job involvement is positively correlated.
Fourth: the two regulatory variables, organizational support and family care, have a significant positive correlation with job satisfaction and job input.
The following fifth: the moderating effects of regulating variable for each source of job stress and job attitude: organizational support could slow down the relationship of family conflict caused by work stress and job satisfaction; organizational support has protective effect on caused by occupation hindered the development of the work stress and work engagement; family care of by interpersonal tensions lead to job stress and job satisfaction is enhanced; family care can enhance the effect on the relationship between work overload caused by work stress and work engagement; family care has protective effect on relationship caused by occupation hindered the development of the work stress and work engagement.

【學位授予單位】：上海交通大學
【學位級別】：碩士
【學位授予年份】：2013
【分類號】：F832.33;F272.92

【參考文獻】

相關期刊論文 前2條

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2 盧嘉,時勘,楊繼鋒;工作滿意度的評價結構和方法[J];中國人力資源開發(fā);2001年01期

本文編號：1357825