本文關(guān)鍵詞：全專業(yè)零距離服務(wù)模式的構(gòu)建與實(shí)踐　出處：《電力需求側(cè)管理》2017年02期 　論文類型：期刊論文

  更多相關(guān)文章： 供電服務(wù)模式 服務(wù)品質(zhì) 服務(wù)協(xié)同 客戶滿意度

【摘要】：為了更好地響應(yīng)客戶多樣化需求,提升企業(yè)管理水平和品牌形象,適應(yīng)電力體制改革,以客戶導(dǎo)向?yàn)槌霭l(fā)點(diǎn),立足于對客戶需求的超前感知和快速響應(yīng),福建省電力公司圍繞面向客戶感知、面向基礎(chǔ)管理、面向市場競爭3個方面,構(gòu)建全新的"全專業(yè)零距離"服務(wù)模式,形成以客戶需求為觸發(fā),營銷、規(guī)劃、建設(shè)、運(yùn)行、檢修等各專業(yè)等距離改進(jìn)、提升服務(wù)的管理新格局,有效宣貫客戶導(dǎo)向理念,提升服務(wù)品質(zhì),強(qiáng)化服務(wù)協(xié)同,深化渠道應(yīng)用,進(jìn)一步提高客戶滿意度。
[Abstract]:In order to better respond to the diversified needs of customers, improve the level of enterprise management and brand image, adapt to the reform of the power system, take customer orientation as the starting point, based on the customer needs of the leading perception and rapid response. Focusing on three aspects of customer oriented perception, basic management and market competition, Fujian Electric Power Company constructs a new "all-professional zero-distance" service model, which is triggered by customer demand, marketing and planning. Construction, operation, overhaul and other professional equidistant improvement, improve the new pattern of service management, effectively promote the concept of customer orientation, improve service quality, strengthen service coordination, deepen the application of channels. Further improve customer satisfaction.
【作者單位】： 國網(wǎng)福建省電力有限公司;
【分類號】：F426.61
【正文快照】： Construct and practice of full professional and zero distance service modeYAN Xiao-tian(State Grid Fujian Electric Power Company,Fuzhou 350003,China)隨著社會的進(jìn)步和經(jīng)濟(jì)的發(fā)展,消費(fèi)者的需求越來越多樣化,同時,移動互聯(lián)網(wǎng)等技術(shù)日新月異的發(fā)展,使客戶對服務(wù)提出，

本文編號：1414794