【摘要】： 工作倦怠是當前社會存在的一個普遍現(xiàn)象,有關工作倦怠的研究越來越受到心理學界的關注。國內關于工作倦怠研究的對象多以教師和護士為主,主要探討壓力源、社會支持與工作倦怠的關系;對警察的研究大多是職業(yè)應激和心理健康問題、社會支持與警察的生活質量問題,以及人格特征分析等問題的研究,對警察工作倦怠的研究涉及到的還不多。 針對當前警察群體倦怠現(xiàn)象日益突出,對警察個體工作生活的影響日益嚴重的問題,本研究旨在探討警察工作倦怠的現(xiàn)狀,及其與之相關的因素工作負荷、社會支持、人格特點、自我效能感的關系,并探究工作負荷、社會支持、人格特點、自我效能感對工作倦怠的預測作用,以及調節(jié)變量自我效能感對警察工作倦怠的調節(jié)效應。 本研究以警察為被試進行了問卷調查,通過相關分析、方差分析和多元回歸等方法對數據進行統(tǒng)計分析,得出以下結論: (1)警察的工作倦怠水平偏高,情緒耗竭相對去人性化和個人成就感降低兩個維度呈較高水平。 (2)不同屬性的警察在工作倦怠各維度上存在顯著差異情況:①警察的情緒耗竭水平在性別、年齡、警種和文化程度方面存在顯著性差異。②去人性化水平在年齡、警種和文化程度方面存在顯著性差異。③個人成就感降低水平在警種和文化程度方面存在顯著性差異。 (3)警察的工作負荷與去人性化、個人成就感降低具有顯著的正相關。工作負荷能正向預測去人性化和個人成就感降低。 (4)社會支持、主觀支持與工作倦怠及其各維度具有顯著的負相關;支持利用度與工作倦怠及其兩個維度情緒耗竭、個人成就感降低具有顯著的負相關。主觀支持、支持利用度能負向預測情緒耗竭、個人成就感降低;主觀支持能負向預測去人性化。 (5)精神質、神經質與工作倦怠及其各維度具有顯著的正相關:內外向與工作倦怠及其各維度具有顯著的負相關。內外向能負向預測情緒耗竭、去人性化和個人成就感降低;神經質能正向預測情緒耗竭;精神質能正向預測情緒耗竭、去人性化。 (6)自我效能感與工作倦怠具有顯著的負相關。自我效能感能負向預測個人成就感降低。 (7)自我效能感對警察的工作倦怠具有一定調節(jié)效應。①自我效能感在工作負荷影響個人成就感降低過程中發(fā)揮了調節(jié)效應;②自我效能感在主觀支持影響個人成就感降低過程中發(fā)揮了調節(jié)效應;③自我效能感在精神質、內外向分別影響情緒耗竭、去人性化過程中均發(fā)揮了調節(jié)效應;自我效能感在神經質影響情緒耗竭過程中發(fā)揮了調節(jié)效應。
[Abstract]:Job burnout is a common phenomenon in current society. Teachers and nurses are the main subjects of the research on job burnout in China, which mainly discusses the relationship among stressors, social support and job burnout. Most of the researches on police are about occupational stress and mental health, social support and police's quality of life, and personality analysis, but the research on police's job burnout is not much. Aiming at the problem that the phenomenon of police group burnout is becoming more and more prominent and the influence on police individual work life is becoming more and more serious, this study aims to explore the present situation of police job burnout and its related factors, such as workload, social support, etc. The relationship between personality characteristics, self-efficacy, and the predictive effect of workload, social support, personality characteristics, self-efficacy on job burnout and the adjustment effect of variable self-efficacy on police job burnout were explored. This research takes the police as the subject carries on the questionnaire investigation, through the correlation analysis, the variance analysis and the multivariate regression method carries on the statistical analysis to the data, draws the following conclusions: (1) the police job burnout level is on the high side; Emotional exhaustion is relatively dehumanized and personal accomplishment is reduced in two dimensions: higher level. (2) there were significant differences in different attributes of police in different dimensions of job burnout: (1) there were significant differences in police's emotional exhaustion level in gender, age, police type and education, and (2) the level of dehumanization was significant in age. There were significant differences in the level of police and education. 3 there were significant differences in the level of personal accomplishment in the level of police and education. (3) Police workload was positively correlated with dehumanization and reduced personal accomplishment. Workload can positively predict dehumanization and a reduced sense of personal accomplishment. (4) Social support, subjective support had significant negative correlation with job burnout and its dimensions, and support utilization had significant negative correlation with job burnout and its two dimensions of emotional exhaustion, personal accomplishment. Subjective support can negatively predict emotional exhaustion and personal accomplishment, while subjective support can dehumanize negative prediction. (5) there was a significant positive correlation between psychoticism, neuroticism and job burnout and its dimensions, and a significant negative correlation between introversion and extroversion and job burnout and its dimensions. Introversion and extroversion can predict emotional exhaustion dehumanize and personal accomplishment decrease; neuroticism positively predict emotional exhaustion; mental energy positively predict emotional exhaustion dehumanize. (6) there was a significant negative correlation between self efficacy and job burnout. A negative sense of self-efficacy can predict a decrease in personal accomplishment. (7) Self-efficacy has a moderating effect on job burnout of police. (2) Self-efficacy played a regulatory role in the process of subjective support influencing the decrease of personal accomplishment, 3 self-efficacy affected emotional exhaustion in psychoticism, extroversion and extroversion respectively, and played a regulatory role in dehumanization. Self-efficacy plays a regulatory role in the process of neuroticism affecting emotional exhaustion.
【學位授予單位】：西南大學
【學位級別】：碩士
【學位授予年份】：2009
【分類號】：D631.1

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本文編號：2371674